Mud Bay

I have been going to Mudbay for about 11 years. We go in there at least once a week and make a purchase. I have a Westie who has severe allergies so I have to be very careful what I buy. My husband had accidentally gone in there and purchased the right brand of item but wrong product. It was unopened so I asked if I could exchange it for the right product. I was in there the day before buying treats and my husband also went in the same day buying a squirrel toy. We also shop in Tualatin. The manager was extremely rude and spoke to me in a derogatory manner because I didn’t have the receipt and because my 75 year old husband didn’t give him the phone number when he purchased the product. I am appalled that anyone would be allowed to speak to a customer that way. What has happened to treating people with respect. I will never shop there again! I would have gladly donated the product if they needed the receipt.

Always great customer service!! My favorite place to go when I get the opportunity

Everyone in this place is incredibly cordial. Despite having anxiety, my pet is fine in this place. loves to sniff all the treats and like the personnel! The selection is decent, and the prices are reasonable. The personnel appear competent and attentive. Though there may have been a wider variety of some goods, overall I have no issues! They have what I need in a respectable setting with a kind staff. Although it is a shame, there can be a parking shortage when there is work going on. Will undoubtedly change shortly.

Everyone here is super friendly. My pet has anxiety but she’s got no problem here. Loves the staff and sniffing all the treats! Prices are fair and the selection is pretty good. Staff are seemingly knowledgeable and attentive. I do wish there was a bigger selection of some items but honestly no complaints here! They’ve got what I need in a decent location with happy staff. Parking can get full which is a bummer, but doesn’t help that they’re doing construction. Will change soon I’m sure.

Great selection and friendly staff! I've gotten my kitten's frozen raw food here both curbside and delivery! The website is incredibly user-friendly, and I'd highly recommend online-shopping for curbside or delivery. Curbside; Almost always ready faster than I expect! Additionally, when you call to pick it up, they pick up right away and bring your order out to you within a minute. Amazing service! Delivery: I was hesitant to get frozen food delivered, but one day when I knew I'd be home all day, I tried it. It arrived timely and still perfectly cold! Since delivery is free within a pretty big area with 35$+ orders, this is a great asset! Overall, the prices here are steep but about the same as competitors, give or take a couple dollars on bags of food. For convenience, speed, and friendliness, this mud bay can't be beat!