Riverside Animal Clinic & Holistic Center

Our Bernese Finn wasn’t baring any weight on his rear right leg. It was also very swollen. Dr. Carlson and his staff did amazing diagnosing him at minimal cost! His swelling went down overnight and he was finally able to walk on it the next day. We would have been easily diagnosed wrong but thanks to Dr. Carlsons expertise we were diagnosed correctly and the issue resolved fast. Thank you!

They're going absolutely downhill. Staff just gets more and more rude, incapable, and uneducated. I've had unprofessional things said to me here, that they most definitely knew better of. And I'm talking about long term staff too. Just look at how they respond to some of these reviews. It's very dissapointing. EDIT: It's clearly new management I'm talking about. That seems to be one of your many recurring excuses in these review responses!

I recently called Riverside Animal Clinic & Holistic Center hoping to inquire about their services for my pet Sparky, who has been experiencing a flair-up of IVDD. Unfortunately, my experience on the phone was quite disappointing. At the beginning of our conversation, I introduced myself and wished Kathy a good day, hoping to set a positive tone. I then tried to initiate a conversation by saying, “Kathy, I have no clue where to begin. But I need some help!” However, I was met with silence. Kathy was frosty and unwelcoming, and it felt as if she was just downright not wanting to be at work that day, or so it seemed to me. When I asked about the acupuncture services they offer, she simply responded with "yes," without any further engagement or inquiry about my needs. It felt very cold and uncaring, lacking the compassion that I expect when discussing my pet’s health. In contrast, other places I’ve contacted, such as Cary Grove, have been warm, kind, and genuinely caring. I’ve also spoken with the Animal Medical Center, where the staff was kind, professional, and concerned for my pet’s well-being. I don’t expect someone to greet me like I’m entering Disneyland or to have a magical experience, but Kathy’s demeanor felt cold and seemingly inhumane. Maybe she’s having a bad day? I don’t know. Regardless, this interaction has left me feeling disheartened as I really wanted to give this office a try by all the warm reviews but the front desk staff set the tone for the whole visit, and I feel I will need to look elsewhere for Sparky's care after this experience.

Our 13 year old mini schnauzer was running a high fever over the weekend. We called our vet of 17 years 1st thing Monday & were told they had no room in the schedule & to go to the ER. The ER had a 3-4hr wait. My friend suggested trying Dr. Carlson. Even as a new patient, we got an appointment right away & he treated our dog on the spot. Dr. Carlson explained everything & we tried our best with multiple visits over 2 days ultimately putting our beloved boy down. The care, compassion, & professionalism of everyone was over & beyond. They made us feel as though Major always been cared for by them. Even the young man who was cleaning the floors stopped, grabbed us extra chairs & Kleenex. We are so eternally grateful & will be switching for our cat’s future care.

We have a very allergic pit bull boxer mix, and at one point we didn't know what to feed her. Dr Carlson and his team always have excellent recommendations that have fantastic results. Small back stories Lucy gets a skin rash, it may be from season change or something she found on the floor. They get bad and she gets itchy and starts to lose hair on her belly. We were recommended some bath soap and herbs to help her rash. And we have done SRT scans and now know her allergies. Holistic is the way to go and this team is the only one that could actually help this little member of my family. The pictures reflect 3 weeks of the recommendations we received from Riverside animal clinic.