Pet Supermarket

The beta fish in the tiny bowls are cruel. They look like they’re dying. 20+ dollars for a dying beta fish in a tiny bowl of water with foam?? And don’t get me started on the dead fish in the fish tanks. It’s obvious if you don’t care for the fish, you aren’t caring for the other pets properly. Disgusting.

After today, Sunday May 24th 2026, I won't be back (Logan Bl/Naples). I usually deal with the nicest employees who always make purchases or returns effortless.. I no longer keep receipts from there because the employees say that using your phone number to bring up your membership is easier than using a receipt so I stopped saving receipts for purchases there. Today, a new employee (who was delightful) accidentally rang up a "sale" instead of a return on a $20.00 bag of dog food. It wasn't a problem until she had to call the manager Tammi over to assist. That's where things took a turn. Tammi was rude, condescending and embarrassed me, and the new employee, in front of other customers. She was rolling her eyes, tossing her head and shrugging her shoulders around as if we were bothering her. She asked for the receipt. I said I don't have the physical receipt but it was purchased by my husband the last week of April while I was out of town and my membership via telephone number will show the purchase transaction. I said are you telling me that the purchase is not on my membership number and she kind of just slammed her hand down and rolled her eyes some more. At this point, other customers waiting and I felt extremely embarrassed like I was a problem customer, I just said "its ok, just put it in your donation bin" and I walked out the door. She was no help and it was really a bizarre experience after EVERY employee encounter that I've had there has been wonderful over the past year. Most of the employees are kind, welcoming and just lovely humans. I've always enjoyed my shopping trips I have worked in retail customer service for over 30 years and would never treat a retail employee rudely so I just walked out and Let It Go. This is something that Pet Supermarket might want to correct. You can't treat customers that way for absolutely no reason. There was absolutely no reason to act that way. I'm sure the poor Young new employee was mortified for making the initial error on the transaction. Pet supermarket has a lovely staff of employees at this location and you should feel pretty lucky that they are awesome considering the store manager treats people this way. Can't imagine how she would treat an employee behind closed doors or when there's no customers present. I can tell you that after being embarrassed that way, I won't be back. PetSmart is literally one mile down the street. So I guess the lesson here is, save your paper receipts because if the store manager is checking you out, she is not going to look up your order through your pet supermarket membership account like every employee that works there does. And certainly isn't going to welcome you with a hello or smile.

Got the cutest two bunnies from this location and they’re great!! The staff were so helpful, they helped pick out everything we needed and gave me all the tips and tricks. So happy we gave the babies a happy home.

Great customer service!!! I had called to make sure that the item I needed was in stock. The young man made sure to put aside for me until I got there. He was friendly and knowledgeable!

Shop at this location, Each and every time you’re furry children Require anything. As a busy mom and primary caretaker to my mother battling stage for metastatic cancer, I never have time to follow up on making a review. However, this evening; the Care and compassionate attentiveness of store associate Brianna Left me with no choice, but to prioritize, letting everyone else know that this Naples business appreciates its customers and goes the extra mile, unlike other large chains. Not only is the store clean and well stopped, every time I have shopped at a pet supermarket. I have been greeted with a smile and treated with courtesy and attentiveness. In today’s market and the unfortunate pattern of companies behaving as though a customer is not earned, I will always take the extra time to spend every dollar I put into the market with a company who has actually earned my business. More importantly, I will take the time to tell the whole Internet. They should experience real customer service as well. Thank you so much Brianna for making my day today “ Somebody get this girl a raise!!!”