Nautilus Marine Wholesale

If I could give 0 stars I would. I did a test order with Nautilus via their salesman Tom. I was not told they were out of some of the items I ordered until I questioned them being missing when the order arrived. Out of the fish I did get, two of the gold fish died on the first day. The rest followed shortly after. I was severely overcharged for said gold fish. Now I’m out money because it is unfair for me to overcharge my customers. And when trying to question these occurrences, I have been ignored. I have sent multiple emails and called multiple times. I will not be going forward with their business and neither should you!

They regularly sent us sick and undersized fish. Did nothing to make up for the issues they sent us even with proof of said fish showing illness right out of the bag

Austin Aqua-dome are regular customers of Nautilus. They provide a diverse variety of fish at competitive prices. Steven Humphries is my rep and if there are ever any problems with the order, he is quick to make things right! We will be loyal customers as long as we are in business!

I’ve been ordering with Nautilus for years. They’re consistently been reliable and offer quality fish and great prices. My rep Steven is hands on and makes sure i receive best quality and often goes out of his way to make sure im getting best deals and to help remedy any issues. I highly recommend this wholesaler.

Had a couple of pleasant transactions with this company and we were planning on buying more frequently. Unfortunately, the latest experience made us decide to take our business elsewhere. The salesperson that was assigned to our account has zero skills to maintain healthy business relationships. There was a miscommunication and we were polite and factual in our claims. However, the salesperson's reply was very rude, derogatory and unprofessional. We just accepted the loss politely and moved on. There were also a bunch of DOAs (we ordered snails and they sent us a bunch of empty shells) but we didn't bother making a claim because of the salesperson's inability to handle a simple situation professionally.