Banfield Pet Hospital

We love this Banfield location. Marie, Sarah, Dr. Liddell are all so kind, caring and thorough. So glad we have a trusted place to take our three dogs.

We had the unfortunate experience of thinking Banfield was a full-service clinic. I reached out early on a Monday morning and left a voicemail; my dog was sick and I needed diagnostic help. By the time Banfield got back to me the next afternoon (after I went into their clinic without an appointment to ask what happened), my sweet dog was dead. In my time of need, they simply didn’t answer or return my call. I ended up seeking end of life care elsewhere. When I called to cancel my wellness plan because my dog had passed, it was explained to me that I’d enjoyed many benefits of the plan and would still need to continue paying until the membership was fulfilled. What I would have enjoyed would have been a call back in my time of need.

Don't get the health plan for your pets here, its a trap. Felix was a 15 year old cat that developed cancer. He was put down 5/22/23 at the Banfield clinic in Bend Oregon. The same people we got the $50 a month plan from are the same people who gave him his final shot. We continue to get charged now 5 months later. The cat is DEAD. The bank knows, the clinic knows, so why are we STILL being charged? The pet is dead, gone, let us grieve him without this clinics greed shaking us down every month as a sick reminder. We have called the clinic and it is on record that the pet is dead. I literally have a picture of the poor boy's ashes. Will this clinic please just leave us alone?!

We actually didn't look up reviews beforehand, and I'm kinda glad we didn't. Not sure I would've taken our cat to this vet had I seen the negative sentiment surrounding this place. We had a very good experience with them. This was our one and a half year old cat's first time being to a vet in a year. It started poor, we had to wait about fourty minutes before we were seen by the vet. Once the vet entered and we had to get our cat out of his carrier, he started having a major panic, something we did not predict nor had seen before at previous visits. He has become more particular as he has grown, and I think the foreign environment and loud dog sounds really had him on edge, something that would've happened at any animal clinic. The vet and the vet tech handled his melt down super well. The vet tech securely held him while our vet gave him shots and did as much of the physical exam as she could safely do. We then popped him back in his bag and he calmed down (we all did, really), and she fielded questions and concerns we had for like ten minutes. She seemed extremely caring and gave very good answers to us, and this behavior is probably why we had to wait so long in the first place, she was spending her time with each owner! She also gave a whole helpful spiel about future vet visits and ways to make our cat less chaotic, but she did so in a very positive and caring manner. Not demeaning at all. Turns out she is also a new vet there, this was her second week. She is super good, unfortunately I don't think we caught her name so I can't specifically recommend her.

My dog loves them and they provide him with the best care. My only complaint is some simple administrative issues that I know they are working on and will get right. I highly recommend them because they truly care about your pets. I especially appreciate their pet care insurance program which has saved us thousands! Happy little fur babies!