Yorkshire Veterinary Hospital

The only good experience I had was the first time, and I guess that's the catch. My brother had to take my cat in for a UTI while I was away so it was all phone conveesations, though Dr. Marrot was very kind and responsive, called me multiple times, and took the time to walk me through options for both minimal and extended investigations and options for treatment that would give my cat the fastest relief without breaking the bank. She's truly not the issue, but the staff there is. I paid for a culture and treatment (broad-spectrum antibiotic) . This is the first culture, plan to see if it works and if her symptoms improve before deciding to do more invasive testing (on the off chance it's not a UTI) Issue is, the treatment was not long enough for my cat (because it was a specific antibiotic injection that only lasts 7 days even though it should be enough for that type), as she still had a bit of blood come back to her urine after the antibiotics wore off. I understand the typical approach after treatment is to get another 2nd urinalysis/culture, to make sure it's clear; however, in this case, because we know its obviously not clear, I wanted to get another treatment of either the same antibiotic or a different one that still treats E.coli, and THEN come back for a urinalysis/culture to see if it's gone or even if there's another strain, etc. I did not want have to do a 2nd culture FIRST before they'd even treat her again, and have to do a 3rd one once that was over. That is an extra unnecessary culture and all while no treatment is being done to help my cat's discomfort. To make it worse, I couldn't even speak to the doctor since she was busy, the receptionist I called in the morning forgot about my request and didn't even tell the doctor, so I called 8 hours later and was transferred to a lead tech that was very rude and kept interrupting me, to THEN get told the doctor wouldn't even be able to speak to me till TWO DAYS later to even discuss my request to just do another treatment. So meanwhile, my cat would be getting worse, and then, say I talk to the doctor two days later and she wants me to bring her in to get a culture, we would have to wait more days for that culture to come back to then decide what to do. That is utterly ridiculous. I've worked in the medical field (particularly surgery) for 13 years, and no antibiotic 2nd treatment (again especially one that has only 7 days efficacy) is going to harm my cat. Worst it would do is not work. On top of that, the lead tech didn't even check her facts till later, and even then didn't attempt to say a quick sorry, even though she was being condescending saying all the injections they give are 14 days, despite me telling her that was not the case for the one they gave me. So having to be told through a VERY rude lead tech that wasn't even attempting to listen to me -- and who cut me off mid sentence 5 times in a row when I'm just starting to speak --that after already waiting 8 hours because the receptionist failed (mind you I didn't even make a fuss about that, I was calm and nice the whole time and being very concise and polite until the tech was blatantly interrupting me over and over) that I cant talk to the doctor at all that day, let alone the next day and then maybe even the next cause the doctor was off, and I can't get helped by any other doc to get my cat treated AND that any info that is getting relayed is while the doctor is busy and can't be communicated properly, is just poor service. I know things get busy, but the staff's complete disregard for my cat's needs and even the lack of basic human decency, courtesy, and respect from that tech is utterly unacceptable.

Yorkshire was amazing. They took really good care of my duck who was attacked by a hawk. When it came to the time to decide whether to surrender her or put her down, they made it a really easy choice. I hope she heals and lives a long life. Thank you to you and your team.

I truly cannot say enough positive things about this office. Every single staff member I interacted with in person and on phones, were companionate, helpful, and supportive. Dr. Bundy was phenomenal, he calmed me down and assured me, giving me the confidence in his assessment and pathways. He was very knowledgeable, and handled my beardie with the upmost care. It is really awesome for me that they stay open late a couple days a week, as well as being open on Saturday. Their prices in my opinion, are more than reasonable. I have an exotic pet, and I walked out feeling like they were very fair. Overall, genuinely some of the kindest folks I’ve ever met before, and I will be recommending them to everyone!!

As always, exceptional care! While we were waiting for our appointment, we were early, different techs and vets came out and loved on my dog. By the time we went back to see the vet, my dog was relaxed and eager to see everyone. Yorkshire veterinary is pricey but certainly worth it. I am confident in the care and expertise that the staff gives my dog.

I've been going to Yorkshire for many years. Other than it being sooo expensive (all Vets are $$$ now), everything else is top notch. The staff are very caring and kind. Love that they are open later during the week and open on Saturdays. All the docs we've seen have been great and the care has been stellar. Highly recommend!