VEG ER for Pets

From triage to dismissal the staff and Doctors and techs were fantastic. The kept us well informed and took amazing care of our puppy. Can't recommend this urgent care for pets more highly

I could not recommend a better place to take your dog. I was in utter hysterics when I entered the facility and they met my concerns with such clear and quick options and care. They had my dog in his emergency life-saving surgery within a half hour. I could stay with my pet and visit him whenever I wanted to during his recovery and the staff offered me everything to feel comfortable and calm. The entire staff is beyond professional, kind and attentive. They communicate with you when you can’t be there and are extremely patient with questions and concerns. I will be a forever client. They saved my best friend and I will be eternally grateful.

I can’t say enough good things about VEG ER! They are truly wonderful people, from the moment we walked in, they were fast, responsive, and incredibly compassionate. It’s clear how much they genuinely care for all the fur babies they treat, and they took the time to answer every single question we had without hesitation. I brought in my senior chihuahua and during a really stressful time they communicated everything so clearly. They walked me through what needed to be done step by step, which made a huge difference. She ended up being hospitalized, and the level of care she received was wonderful not just for her, but for me and my partner as well. They gave us a private room so we could stay with her the entire time, which meant the world to us. Even after we brought her home, I still had questions, and they never once made me feel like a burden. Every time I called, they were quick to answer and always willing to connect me directly with the doctors so I could get clarity and peace of mind. They are truly angels, and I’m beyond grateful for everything they’ve done for my dog and for us. I couldn’t thank them enough !!!!

If you love your pet, don't go to this place: I went to the Veg emergency veterinary clinic with my dog. They admitted her because she was pregnant, and I thought her puppies were trapped. They told me the exam cost $190, and I agreed. After examining her, they told me the puppies had died and asked if I wanted to prioritize the mother. I said yes. They told me the procedure would cost approximately $6,000. I told them I didn't have that amount of money. They asked how much I had, and I said $2,000. They said yes, they could do the procedure for $2,000. They told me to come in and pay the $2,000, which included the entire procedure to save my dog's life. Then they saw my credit card showed I had $20,000 available and told me I had the money to pay for the surgery at the full price. I said, "But they told me they were going to charge me $2,000, and they said that if I wanted to save my dog, I had to pay $6,000, which I refused. It turns out my dog ​​was able to give birth to her three healthy puppies, not dead as they said. DO NOT GO TO THIS PLACE."

I had to bring my dog Foxxy here Saturday evening as she was experiencing respiratory distress. I called VEG when we were in the car and on our way to let them know to expect us. The front desk receptionist was great, she sent me a link to fill out to check Foxxy in while we were on our way. Foxxy and I barely made it into the front doors of the ER before staff rushed to take us into triage, they acted so quick which I certainly appreciated. The doctors and technicians I met were all so compassionate, kind and genuinely caring. I was able to stay by my dogs side the entire 4.5 hours we were in the ER which was such blessing as it helped calm and reassure Foxxy that everything was going to be okay. Foxxy needed ultrasounds, x-rays, bloodwork, sedation and oxygen therapy to stabilize her. The staff explained everything they were doing and needed to do in great detail and walked me through it all so I didn’t feel left out of the loop or overwhelmed. They were incredibly transparent about the pricing of the procedures and broke everything down to me in terms that I could clearly understand. They were kind and patient with me during my time of stress and need, they did not hassle me about payment at all. They gave my dog Foxxy the best care possible. I unfortunately cannot recall the names of the various staff we worked with, as I was completely overwhelmed and worried for my dog. I do know that while we were at the ER from 6pm-11pm there was a shift change that happened so my dog Foxxy has received care from a handful of staff, please allow me to extend my gratitude and utmost appreciation for everyone who helped us. Even the small things they did for me touched my heart, like providing me with a chair to sit in so I could stay near the oxygen chamber my dog was in. The doctor and front desk even provided me with a phone charger to use while I was there as I had rushed to the ER with a nearly dead phone. While my dog’s condition began to stabilize I was able to relax and started to observe the ER around me, I was completely blown away by how efficient, quick to react and hardworking the staff was. The ER was very busy with many pet parents there during crisis. There were 2 occasions where staff had to begin life saving medical interventions and CPR on patients to which a staff member approached me and explained that if what was going on could potentially distress me, that I could take a moment outside and they would keep an eye on Foxxy. I really appreciated that and my heart goes out to those pet parents. Before my dog was stable enough to be discharged, the doctor took the time to give Foxxy an additional ultrasound to ensure that Foxxy’s respiratory distress has truly been resolved and that there were no areas of concern. She took the time to give her opinions on the situation as well as answer any questions I may had. I felt confident leaving that my Foxxy would make a full recovery. This morning Foxxy and I followed up with our primary vet to formulate an in depth, long term plan of care for the management of Foxxy’s tracheal collapse. I am happy and so thankful to say that because of VEG’s staff quick response time in caring for Foxxy during her medical emergency, she has made a full recovery and is doing wonderful today. I don’t think I will ever be able to convey in words truly how thankful and grateful I am for VEG! Thank you so very much for caring for Foxxy (and myself) during our time of need ❤️ I highly recommend this ER!