Urban Tails Veterinary Hospital

In the same week that they unexpectedly lost their beloved founder and our veterinarian, Dr. Bennett, this team met my husband and I with nothing but kindness and compassion as we had to say goodbye to our sweet dog of 14 years, Shadow. Leading up to Shadow’s passing, Dr. Bennett had multiple phone calls with my husband and me about what to expect with compassionate euthanasia and answered our many questions. When she sadly passed so unexpectedly before his planned appointment, her staff and team stepped up with tremendous empathy amidst their own grief. They were patient with us, answered additional questions, and walked us through our final appointment with Shadow with so much professionalism and warmth. I’m not sure what more could serve as a testament to the kind of practice this is and the kind of person Dr. Bennett was, to surround herself with the kind of people that could carry on in this way in her absence. We are forever grateful to this team.

We’ve been taking our cat, Peanut, to see Dr. Bennett for the 4.5 years we’ve had her, and every experience has been great. Despite any anxiety she feels being at the vet, Peanut seems to like every person she has interacted with. Dr. Bennett and all the vet techs and front staff are caring and capable and make our visits easy.

We were able to get an appointment quickly for our acutely ill kitten. The exam was thorough and the team worked with us to develop a diagnostic plan with the highest returns. Dr. Paschall was matter of fact and gave us the best and worst case scenarios for our kitten. The practice is clean and the pricing is reasonable. I highly recommend this practice to anyone is Durham.

I have 1 cat and 2 puppies. They are all treated with love by everyone. Always professional and informative. Incredible staff. Even as walk in everything is handle quickly and efficiently without feeling rushed. They also have military discount for Veterans. Really appreciate the support. Im glad I have Urban Tails. Completely satisfied.

I could not recommend Urban Tails more highly! My husband and I recently moved abroad and needed to get EU and UK health certificates for our two cats. Rachel, the practice manager who handles USDA certifications, was outstanding! She was so cooperative and communicative. Our visits to the clinic have always been equally pleasant. We had visited a handful of times over the past few years when our primary vet was too busy. I The vets here have always been so gentle with our cats and I have found the pricing quite reasonable for the area. I wish that I had made the switch to Urban Tails years ago!