Banfield Pet Hospital

Ostio has gone to this pet hospitals for years. From regular check ups to addressing a abnormal growth! The staff is super nice,when I go with my mo to take him. Answers all of my mom questions with understanding and support. Will also tell her the truth if she needs a service doen right away or to wait. Overall a great place to take you dog,cat,or other domesticated pets!

I've taken my cat to Banfield for many years and, in that time, there have been many issues. Only recently have I been able to get her medications filled without repeated visits (she has a permanent disability). Today, when contacting this location, the woman who answered the phone insisted my cat must come back in for an appointment before getting medications refilled repeatedly despite the fact that she had been seen before and had been given the medication before. After a contentious conversation, she relented to contacting the doctor for approval of my prescription. She then refused to hear which pharmacy I would like to have it picked up at. She said she would get the approval and contact me again for details. She called a different number listed on my account than the one I had called from. After not receiving an answer, she took it upon herself to have the prescription filled at their location. I called back in an attempt to get the medication sent to a closer pharmacy and was met with a rude and indignant tone from the employee that left me confused and befuddled. I would recommend using any other veterinary service or, at least, any other Banfield location. (Glendale, CO)

Formal Complaint – Banfield Pet Hospital (Glendale, CO Location) This review is intended to document my experience with the Banfield Wellness Plan and the services provided at the Glendale, CO location. I enrolled my dog in a Banfield Wellness Plan after being presented with a list of included preventative services and cost-saving benefits. At no point during enrollment was it clearly disclosed that heartworm medication coverage is limited by weight thresholds. As a result, I was later required to pay over $300 out-of-pocket for the appropriate dosage for my dog. Staff indicated there was “nothing they could do” and that coverage limitations were dictated by Banfield corporate policy. Subsequently, I learned from another Banfield location that an alternative heartworm medication option existed that would have been fully covered under my plan. This option was never presented to me at the Glendale location. Had I been informed of all covered options, I would not have incurred the additional expense. The failure to disclose covered alternatives raises serious concerns regarding transparency and informed consent in treatment recommendations. Additionally, the Glendale location requires routine exams and even basic vaccinations under the wellness plan to be conducted as “drop-off” appointments, often for half-day durations. This policy was presented as mandatory, despite these being routine preventative services. I later confirmed with another Banfield clinic that drop-off was not required and that standard appointments were available. This inconsistency between locations suggests operational practices that are not standardized and that materially affect client experience and oversight of care. More concerning is the quality of examination provided during a prior wellness visit approximately six months ago. Two days after a drop-off wellness exam, I discovered a golf-ball-sized mass on my dog’s hindquarters while bathing her. Upon returning to Banfield, the mass was confirmed and later diagnosed as cancer following biopsy. Given the size of the mass, it is reasonable to question whether a thorough physical examination was performed during the prior wellness visit. When surgical removal was recommended, the attending veterinarian stated he was not comfortable performing the procedure and referred my dog to an outside veterinary hospital. While referrals are sometimes appropriate, this directly undermined one of the primary financial benefits promoted under the wellness plan — discounted in-house procedures. As a result, I incurred significant additional expenses outside of the Banfield network. After these events, I contacted Banfield to cancel the wellness plan. I was informed that cancellation would still require payment of the remaining annual balance (approximately $280), regardless of my decision to seek care elsewhere. I was also told that the services received during the year were valued at over $1,000, despite the fact that only routine exams and standard vaccinations were provided. In summary, my concerns include: • Lack of full disclosure regarding medication coverage limitations • Failure to present fully covered medication alternatives • Mandatory drop-off policy for routine services at this location only • Questionable thoroughness of a wellness examination preceding a cancer diagnosis • Continued financial obligation under the wellness plan despite referral of care outside Banfield I am requesting that Banfield corporate review this matter, specifically regarding transparency in plan disclosures, consistency in clinic policies, and the enforceability of the remaining contractual balance under these circumstances. Pet owners considering a wellness plan should carefully review all limitations, coverage caps, and cancellation policies before enrolling. I welcome direct contact from Banfield corporate to resolve these concerns appropriately.

I would love to give 5 stars. this is my local pet hospital where I take my dog. the reason for 4 stars is that it often feels like something is missing on the customer service side of things. maybe the staff need a raise. the service oftentimes doesn't feel streamlined. I'm sure my dog is getting quality care, however the communication isn't always the best. I visited another banfield location in northglenn when I lived on the other side of town and the vet called me, was intentional, focused, and open to any questions I had. unfortunately, this is not the same experience at this location. I'm not sure why it feels like something is missing, it feels like the front and back of the center aren't well connected somehow. I still bring my baby here and do my best to ensure I'm getting all the information I need. I do love having the banfield plan. I feel my pet is well looked out for.

When I first got "Arrow" about 10 years ago, the first thing I did was to run over to Banfield and sign him up for the Optimum Wellness Plan, and let me tell you they came through for us more than once. Having confidence in his health welfare care sure does take a lot off my mind knowing he's in good hands. It sure is good to have them nearby. NR