Banfield Pet Hospital

Dr. McNamara went truly above and beyond during a very stressful situation with my dog. She was incredibly responsive; calling and texting to check in, review results, and provide reassurance. She is exceptionally intelligent, thoughtful, and level-headed, and her clinical judgment was invaluable throughout the process. The girls in the office are also smart, kind, and very helpful.

Felt pressured to do a board visit instead of staying with my dog when making the appointment on the phone. Brought up concerns and was told absolutely nothing could be ruled out without x-rays/ scans regarding his cough (what I brought him in for). They then tried to give me cough medicine for every 4 hours as needed after i told them he only coughs like 1-2x per day after exercising, eating or at night. The person on the phone agreed it didn’t make sense to give once a day after he coughs once and would just treat the symptom. It seemed like I only got to speak with someone from the front desk about my questions and concerns, did not get to speak to the vet. Was pressured to accept a coupon for a prescription food even after mentioning that my dog was doing well on the food he was on (purina pro plan) and we tried a lot of elimination before finding this is what works for him. I was told they were going to print it out and give it to me anyway and make sure to check before buying it if it had any of his known allergens in it after repeatedly saying i wasn’t interested. This gave off the impression they were trying to sell me something. I think I will get a second opinion and do further testing elsewhere if needed. Also I had to find the number from google to call back from google. when i call the number given in the text to call back, it says it is not in service, I tried to communicate this to the receptionist.

My puppy Nessie has been going here for the last couple months and I have nothing but amazing things to say. We rescued her from the humane society and Dr Oudin took very special care to help figure out what was going on. They would squeeze us in last minute and were always so welcoming. Everyone at the desk was ready to be loved by her. Thankfully we got to the root of the issue so she doesn’t have to go in as much, but if they see us in the store they still stop to love on Nessie which I think is adorable!

Do NOT GO HERE. I've had cats for 30 years and moved with the military numerous times and seen a different vet every time I moved. I have fired Banfield now for the 3rd time. It's complete chaos everybody's understaffed and underpaid and they charge four times what a normal vet does. They tried to sell you on the plans but my problem lies with the customer service and the vet experience. You no longer even see a vet, the tech goes back and forth. My last straw was this last visit in desperation on a weekend on a holiday I had a stray that had a terrible ear and bladder infection. They ended up giving a prescription for dogs that said 4-pack. As soon as I gave the first pill the cat had a horrible night with psychotic behavior. I looked and the package says .25 of a pill. Apparently they had only given me one pill but never explained it. I called back to get a refill after the kitty had recovered 5 days later because they were closed on Sunday and Monday... Only to be told the cat was seen by a fill-in locum vet, and would need to be seen by that vet on staff in order to get the refill. They proceeded to tell me that unless you see the same vet that is their policy every time if you need a refill of any kind..... So this is just a racket to get more money don't think you're in a Veterinary "Group". But to overdose my cat and not take responsibility for it 100% deal-breaker. Refusing to see the clients another one. The limited availability of the vets and having to see a new one every time is a scam!!!

Banfield pet hospital does not put your pets care first. They do all of their care based completely around money. 8 months ago I brought my healthy cat in for a routine rabies shot,they talked me into putting him on the wellness plan Soon after they told me he needed to get the feline temper vaccine,exactly one week later sadly my sweet cat that I had for 15 years passed away. During that week,I brought him in a couple times. Everytime paying more money,with no real answers from them. And even though my cat passed away one week after getting the wellness plan,I have still had to pay every month for it. Just awful. Took my other cat in today(because she is still on her wellness plan)left there with no real answers. Dr Ashley just talked round and round with no real guidance, and then said if it were her cat she would spend the $700 to get the testing done to rule out certain things. They only see these animals as dollar signs for procedures and diagnosis. When these are our family members. Please consider taking your pets elsewhere. And if you chose to bring your pets here,don't get on the wellness plan,it's a scam.