Banfield Pet Hospital

Really kind and thoughtful people. They provided excellent care for my pet.

I take my dog Rocky to this location and they are absolutely amazing! Any time I needed an appointment they made accommodation and gave me an appointment to bring him in. I now have a new dog Coco that needed to be checked asap and although it was last minute they took him in and provided excellent service and explained everything properly. Thank you to the staff at this location. We appreciate it.

This was one of the worst customer-service experiences I’ve ever had at a veterinary clinic. My dog needs an LDDS test because of high liver enzymes. This is not optional or cosmetic—it’s a serious diagnostic test. Yet the Banfield location in Chatsworth (91311) acted like scheduling it was a burden. They pushed back, resisted, and initially refused to book the appointment. It took a manager from another Banfield hospital calling them just to get an appointment made for today. That alone tells you how poorly this location is managed. When I arrived, I was 20 minutes late. I understand punctuality matters, but what happened next was unacceptable: they immediately used that as an excuse to refuse to perform the test, with zero effort to help or problem-solve. An LDDS test involves timed blood draws every 4 hours, so a professional clinic would explain options clearly, offer a modified plan if possible, or at minimum reschedule in a reasonable way. Instead, they acted like they were looking for a reason to turn us away. The practice manager, Katie, was hostile, dismissive, and confrontational. Her behavior was not just “busy” or “having a bad day”—it was outright disrespectful. I asked for the next available date or any alternative appointment, and she refused to schedule anything. No solutions. No accountability. No concern for my dog’s health. Just attitude. Bottom line: If your pet needs real medical attention and you expect basic professionalism, avoid this Banfield in Chatsworth. They wasted my time, added stress during a health issue, and showed zero empathy or willingness to help. I will not be returning, and I strongly suggest you take your pet to a clinic that actually cares and behaves professionally.

I had a hard time finding reviews for euthanasia so I’m leaving mine in hopes it will help the next person that finds themselves on this very difficult path. My boy was 19. He lived a very good and long life. I came to Banfield to consult whether euthanasia was the most humane choice given his situation. Everyone from the front staff to the vet techs to the Dr herself were exceptionally kind and caring. They got me in immediately and never made me feel rushed at any point. The Dr listened to my ramblings and didn’t push any agenda or decision on me. She simply discussed what the options of waiting vs euthanasia would look like, based on her medical expertise. I took my time but eventually decided putting him down was the most loving thing I could do for him. 😔 I wanted to give him a gentle and loving send-off after our 19 years together, and that’s exactly what the staff at Banfield helped me do. I never felt rushed and after it was “done,” they let me stay with him as long as I needed. I chose not to have his ashes returned after learning that Banfield partners with a crematory that takes all the animals’ ashes and scatters them over the ocean. I did buy the paw print and when I picked it up, it came in a very cute little box and gift bag. I loved how much detail and care they put into everything, no matter how “trivial” it may seem to others. And with all that, they were very reasonable on pricing. Thank you Banfield staff for your kindness during such a difficult time and for taking such good care of my old man. ❤️

Certain times of the year my 6lb Chihuahua gets really itchy. He seems so miserable when this happens. We usually go to the Northridge location for his Optimal Wellness plan exams but since they were all booked we decided to go to Chatsworth since they had appointments available. Cytopoint does wonders for my lil Señor! We are thankful that Chatsworth was able to squeeze us in for this service.