Banfield Pet Hospital

This location has superior staff and welcoming atmosphere compared to the San Mateo clinic. Definitely worth the extra driving for our needs. My dog hurt his jaw and they made time for us to come in same day. The staff are very nice, knowledgeable and engaged. Even during follow up appointments it was easy to book and a positive experience. The really cared about the comfort and health of our dog.

Absolutely excellent experience at Banfield Pet Hospital in Mountain View! The entire team was warm, professional, and genuinely cared about my dog. Wonderful management! Wonderful Vet-Technicians! They answered all my questions and made sure we understood the treatment plan. My Dog was comfortable and well cared for the whole visit. I’m so grateful for their compassionate service and will continue to trust them with my dog’s health!

The entire team at this location is always incredible! Shout out to Marie who always goes above and beyond for me and my pets. I have a fear reactive rescue pup who really struggles with vet visits and Marie always makes both me and my pet feel comfortable, safe and taken care of. She takes the time to go over any questions or concerns without making me feel rushed. I always feel heard and understood and leave feeling confident that I am getting the best care for my pets.

The ENTIRE staff from the front desk to the techs/vet assistants to management and of course the vets are priceless! They treat my sweet boy Jax as if he is their own; its not about customer service it about familial care and that's what we get every single time we call with questions/concerns, come in for care or simply drop in to check on them and tell them how much we love and appreciate them. They keep a busy patient panel but this is why, you will be hard pressed to find a care team that goes above and beyond the way they do! I believe they've been our vet care team for about 10yrs now and we've been thru A LOT - emergency surgery to remove an abscess detected during a routine teeth cleaning, intricate removal of a sneaky little foxtail traveling quickly up his front left paw, a scare with pancreatitis and QUICK treatment response to a cancerous mass on his front right leg that started out the size of a marble but seemed like it grew 10x the size overnight. And this is all in addition to the regular in and outs - ear infections, persistent bouts of diarrhea/nausea/vomiting and all the other random things that come with caring for our fur babies. My sweet boy is a Rhoxer (Rhodesian Ridgeback/Boxer mix) who will be 12yo in December and right now he's the healthiest he's ever been. Although I go above and beyond at home, I'm certain his longevity is also attributed to the loving-kindness, compassion, high-touch and excellence that this team gives every single time we interact with them. We could never thank them enough. 💕👸🏾🙏🏾🐶🐾 Ps. I think it's very important that people make a clear distinction between the quality of care that is provided vs the cost of services. The kind folks at Banfield do not have jurisdiction over the cost of insurance plans (or what they do or do not cover), tests, procedures, prescription food, vaccinations, etc. Their job is to explain, treat and care for our babies. Just as we do not get to determine the cost of the products and/or services provided by the organizations we work for, but have complete control over how we handle and respond to the customers that consume said products and/or services. Two things can exits at once. Nevertheless, the quality of care, attention to detail and treatment planning that Dr. Levy and her team provides is superb! 😏👌🏾

I am extremely disappointed with this Banfield location. I waited over an hour while my dog sat in the back and absolutely nothing was done for him. After all that wasted time, I called just for them to say they were “going to lunch” and I would have to wait another hour. Seriously? That’s two hours of waiting while my dog is just sitting there stressed and unattended. If you’re “super busy,” at least communicate better with pet owners and manage your scheduling. From my experience, it doesn’t feel like they were busy at all it feels like they were just irresponsible and don’t care about their job or my time or my pet’s well-being. Completely unprofessional and unacceptable.