Banfield Pet Hospital

I visited the veterinary clinic as a first-time customer with my puppy for a vaccination. I used the free visit coupon, which was a great deal. While the vaccines were significantly more expensive than those at the pet community center, the overall experience was excellent.

Very good customer service and the Doctor will take the time to tell you everything that is to be done.

We have been customers for over a year now and have adopted 2 cats here. Today I had an appointment, it was her wellness exam & I was 3 minutes late. I had my infant son, my 4 year old daughter and my partner with me (plus one of our cats). They refused to see us today unless we did a drop-off (super inconvenient, I don’t want to drive there twice & i don’t want to leave my cats with them unattended), I said no & the receptionist still tried pushing it on us where we still told her no, this time telling her we did not feel comfortable doing so. We have a wellness plan with them for one of our cats (she was the youngest & the kitten plan made sense at the time), before leaving she asked if I wanted to reschedule (absolutely not, you all just wasted my time) I told her no but I *would* like to cancel my plan so I can get her established with our other vet because that was ridiculous. I’m then told they aren’t able to cancel the plan, I have to call a number to cancel (weird, because I signed up for the plan there). I’m currently on a waitlist to be called back to cancel my plan. The whole ordeal was absolutely ridiculous from every single point; start to finish. I would never recommend this practice to anyone. They have ALWAYS tried pushing for pet drop offs every single time I’ve ever made her an appointment here, it’s off putting and it’s like asking me to leave my child at the Dr’s office alone. Here’s a cute photo one of my babies for tax as they won’t be seeing her again 😊

All of the staff are knowledgeable, kind and professional. I trust their judgment when it comes to the care of my 2dogs. Thx Valerie Williams

I visited Banfield Pet Hospital, and I must say my experience was excellent from start to finish. The staff is incredibly professional, friendly, and attentive, making both my pet and me feel welcome and comfortable. From scheduling the appointment to check-in, everything was efficient and well-organized, which is always a relief when managing a busy schedule. The veterinarians at Banfield are highly knowledgeable and genuinely caring. They took the time to thoroughly examine my pet, explained the diagnosis in simple terms, and discussed all treatment options without rushing. I appreciated how they addressed all my questions and concerns, ensuring I felt confident in the care plan. The facility itself is clean, well-maintained, and equipped with modern medical tools, giving me peace of mind that my pet is receiving high-quality care. Additionally, the staff showed genuine affection for animals, which reflects in how they handle pets during examinations and procedures. Overall, I highly recommend Banfield Pet Hospital to any pet owner. Their combination of expertise, professionalism, and compassionate care creates a stress-free experience for both pets and their owners. I’m grateful for the support they provide and look forward to continuing care with them.