Banfield Pet Hospital

27 Jan front desk and Dr. and his staff were very professional and caring. Front desk staff was very quick, knowledgeable and caring. I appreciate the Provider care summary phone call. Front desk assisted me locate newly prescribed dog food. Front Desk and Provider staff ensured I understood my pets treatment plan.

Emma was an amazing vet tech! fantastic communication between the entire team Even though we were only coming in once and from out of state, they made our certificate process, smooth and easy! Thank you so much for the advocacy and care!

This location has been our primary Pet Hospital since moving to San Antonio in 2022. For a while there it was a hit or miss with getting consistent care but they’ve recently got a resident Vet and LVT which have been great to work with so far. Also, Izzy and the rest of the staff at the front desk are always super kind and helpful.

I went to get my pets meds. I first want to say the vets and staff are great. Last time they gave me 50 heart pills for about $58. This time they said apparently someone made a mistake and they should’ve given me 30 pills instead. I said then you should sell them to me at that price bc that was not my problem. A manager was called and said no way. I asked to speak to her but he tried twice and could not get a hold of her. He gave me her email and I sent her one and did not receive a response and that was some time ago. They claim to give you a 20% discount on your pets meds. They are lying to you. I went home and did my research and found my dog’s heart meds $5 cheaper than I was being charged at Banfield with my imaginary discount. Also flea and tick at Entirely pets same price with a 40% discount on your first shipment and than $20 a month just like them again with my discount. I have been with them since 2008 and have no issues other than this. I’m kind of glad that it happened bc I know now that they jack up the prices so you think your getting you discount as a benefit to you. It would have been nice if the manager at least would have responded to my email but I guess it was not important. I will keep taking my dog there but my dollars for medications will go elsewhere. Also, for the same price. Do your research. My pets heart pills are available at Walmart for cheaper. Also on another note if your pet dies during your 6 month billing you still have to pay. This is beyond insensitive and adds insult to heartbreak.

Don’t bring your pet here. They told me my dog’s condition was not life threatening. They kept him there for the last 30 minutes until they closed and referred me to Town and Country Vet Hospital where they said if he was referred to them sooner instead of holding him there, he would have survived. Yes my fur baby passed away. Here’s a reminder of what you took from me!