Petco

My experience at this PetSmart has been frustrating. Whenever I need to buy crickets or fish, it’s very difficult to get assistance. Even after using the service button/code and informing the cashiers, no one comes to help or the wait is extremely long. I hope they improve customer service in these areas.

I wanted to take a moment to recognize two outstanding Petco employees who provided exceptional customer service. First, I spoke with Catherine (I’m not sure if her name is spelled with a C or a K) on the phone. She was incredibly friendly, patient, and helpful. I was looking for a larger quantity of canned dog food, but the store only had a small amount remaining in stock. Catherine suggested setting those cans aside for me so they would still be available when I arrived. I thought that was very thoughtful and greatly appreciated her willingness to help. She made the entire experience easy and pleasant. When I arrived at the store, I was helped by Brandon at checkout. He was equally friendly, welcoming, and engaging in conversation. His positive attitude and genuine kindness made me feel valued as a customer. The excellent service I received from both Catherine and Brandon is exactly why I will continue shopping at Petco. Thank you for employing such caring, professional, and customer-focused team members. They truly made my day, and I am very grateful for their help.

I cannot say enough amazing things about this Petco location, specifically Dr. Lara Curtis and her incredible Vet Tech, Al. I bring both my cat and my dog here, and Dr. Curtis is hands-down the best veterinarian I have ever encountered. My dog, Percy, has had his share of anxiety issues, which can be incredibly stressful as a pet parent. However, the level of compassion, expertise, and genuine care that Dr. Curtis and Al have shown us has been nothing short of amazing. They don't just treat my pets. They truly care for them like family, always taking the time to make Percy feel safe and comfortable during his visits.

I initially thought they did ok. But then realized they didn’t even trim her nails. Which is pretty basic so I’m assuming they did a quick wash and buzz cut. What I could do at home, but I at least add a scented spray. (Didn’t happen here) This is a 5 lb non aggressive dog so there is no excuse besides being lazy and cutting corners.

I absolutely love this location. I stop in every week for crickets and supplies, and the staff is always welcoming, helpful, and genuinely kind. Over time, I’ve gotten to know a few of them, and they truly make this my go-to store. In the Austin area, this is hands down the location I recommend most. They have an excellent selection of exotic animals, and the team is incredibly knowledgeable and transparent about care, never rushing a sale and always making sure you understand what you’re taking home. It’s clear the animals are well looked after and genuinely cared for. If you’re in Austin and looking for a place you can trust for supplies, animals, and honest guidance, this is the store to go to.