Petco

we were here for several new pet fish, food, and maintenance supplies for a small 10 gallon aquarium. Compared to other stores in the area, this Petco on NY Ave. has a much more comprehensive selection of fish care products. Their fish tanks were all very clean, and well maintained. The staff member who helped us was kind and patient as my kiddo picked new friends. At one point she double-checked about supplying us with a solo schooling fish out of concern for their health and survival

My recent visits to Petco New York Avenue have been nothing but outstanding. From the courteous knowledgeable staff members to the cashier, have exceeded all expectations. It’s funny, but my initial visit to Petco was to pixk-up and online order for the 9 gallon Fluvall tank. I am simply fascinated with the style, size, and efficiency of this tank. My most recent visit was to pick up a dew items for a beautiful tan, brown and white Tabby Kitten. So without question, I look forward to many more visits to my neighborhood New York Avenue Petco! Keep up the good work.

Don’t remember there names but the two ladies who helped me today for a grooming and buying toys were the best. Made me and my dog feel comfortable and welcomed

I had the worst experience at this location. I took my standard poodle to get groomed and ear plucked. The service I received was beyond poor. 1. I had to pay for the service before even seeing my dog 2. I was told my dog ears weren't plucked before the stylist didn’t have the equipment (this is Petco get them off the shelf) 3. When I asked to speak to the manager and request a refund, the stylist named Keshia asked the manager why she was giving me a refund and began to go back and forth with me as the customer about why I should not receive a refund. She also proceeded to tell me it was not only her responsibility to clean my dog's ears. 4. She told me and the floor Manager that she trimmed Shadow's ears. I have a standard Poole and trimming his ears is not ideal as the Hair will fall back into his ears and give him an ear infection. A stylist or professional would know that. When I notice Keshia was starting to be confrontational and the manager could not control the situation. I started to record her once she realized I turned my camera on, she walked away. I will not be returning to the New York Ave location because when I asked to speak to that’s the lawn manager I was told she went on vacation and the general manager that was in the back would not be able to help. I will be reaching out to corporate because all of a sudden, now my App is telling me to book a groom, I must call. this has never happened as I’ve been a part of the loyalty program for over six years. Smh

I don’t visit this Petco often, but when I do, the first thing I notice is that the employees tend to stand around near the registers, looking at their phones, with no greetings or much engagement. I also saw a lady picking up her dog from grooming, and she didn’t seem happy with the service. I’ve never had my dog groomed here, but based on other reviews and what I saw, I probably wouldn’t. The store layout is a bit odd, making it harder to navigate and find what you need. While the shelves are generally well-stocked, the organization could be improved. Prices are comparable to other Petco locations.