New London Veterinary Treatment Facility

Truly cannot recommend them enough. I needed a last minute health certificate for a PCS to Japan the day before and without being a patient they were able to get us in and issue all of my dogs paperwork for an insanely affordable price. Dr. McCoy and all the staff were so friendly and accommodating.

HORRIBLE front desk. Called multiple days in a row with no answer only to be told not to leave a message. Can only schedule appointments 1 day per month and they were booked within 20 minutes. The office’s response to not answering their phone was for me to take time off of work and drive in to schedule an appointment….I thought that’s what phones were for. Comical.

I truly wish I could give a higher rating, but this place really gave a horrible impression. Our appointment was at 1:40pm. We arrived on time, even a few minutes earlier. The receptionist, Michelle, told us to sit down and that we would be helped quickly. 30 minutes later we were finally called back. The room was huge enough to accommodate myself and my family with tons of space left. Immediately, Michelle told us only two people per room. OK, understandable, but another military family who also had their kids in a room were given an allowance for some reason. I tried to get pricing for treatments but Michelle stood in the doorway, rattled off prices without showing me an itemization, and then shut the door. During this time I was trying to communicate over the phone what the prices were to my husband, but the reception in the building was nonexistent. So, my husband came back inside so I could discuss it with him. Within minutes, Michelle opened the door and rudely told him and my son to get out of the room. OK, fine. The vet tech came back in and asked what I decided on for treatment. Again, with their vague pricing i was unsure about what the total price would be. Unfortunately, we couldn't secure treatment for my senior cat because of time constraints, so we had to leave at 2:30. They don't stick to a timely schedule here. I'm not even sure the low prices here are worth it with the behavior of their receptionist. On a positive note, the vet tech was very kind.

They schedule annual checkups about a month out (not sure about sick visits), so plan accordingly. Easy to transfer records from previous vets. Vet and techs are very nice and provide clear information. Employees seemed to get along with each other well.

Great experience with my cat and dog here. They were also very good at explaining things and were proactive in asking about next move regarding care plan and information about preventative treatment. Definitely not looking to take my money, but rather giving my pets the right care.