Banfield Pet Hospital

I am writing this on behalf of my friend, whose 8-year-old Pomeranian tragically passed away due to the gross negligence of Banfield Pet Hospital. Since November, their dog had been suffering from loss of appetite and intermittent vomiting. My friend brought her in multiple times for blood work and X-rays, and your vets consistently dismissed her symptoms as “just an upset stomach,” prescribing only pain medication and telling them to “try to get her to eat more.” Just one day after a vet assured them she was “fine,” the dog died in agony at home. Your clinic failed to run the necessary tests to identify her underlying condition, and your dismissive, profit-driven approach directly led to her death. It is unforgivable that a veterinary hospital would prioritize cutting costs over the lives of the animals in their care. Every pet owner in this area needs to know about your incompetence and lack of compassion.

I have been going to this Banfield as I live in the area. After my experience with the front desk person I can find another Banfield to go to. The front desk women does not listen, as she listens to respond and is very condescending and rude. She is combative when spoken to. My voice was very monotone and I did not raise nor was I rude to her. I was given antibiotics for my pet, and as I explained to her that I did not look at them until I got home is when I realized that my dog had a reaction the last time. I did my service from a different Banfield and I did tell her that I did let them know that my dog had a reaction and we stopped immediately. And stated that we usually update those records as if I did not tell them which I did let that Banfield know as to why we stopped the medication immediately. She then proceeded in a condescending manner stated to let them know next time, which then I explained that I did not realize until I got home, though at the same time she cut me off in about 3 to 4 words in, and level of understanding that I did not know until I got home should of sufficed but she continued to talk over me and not listen, which she listens to respond and not listens to listen. The Vet at this Banfield is very nice, however, the front desk person should have active listening instead of a reactive response. I did make another appointment at another Banfield which is further but I have never experience this level of customer service. And I would rather driver a little further.

Stephanie was very kind To me And my Doggie/baby Jazzie. Darlene is Amazing as Well. Thank you to all the Doctors. Also the front staff.

Darlene is such a breath of fresh air! An incredible, intelligent, competent and empathetic receptionist is such a rarity and she is it! So happy with the service me and my dog received here. The technician was very good as well. Gave me a thorough run down of the checkup and good information about the procedures and services. It does get a bit busy at the PetSmart that this is located inside, but it's not too bad.

I am very thankful to Dr Nguyen and staff for doing Chicos oral surgery on short notice. Was worried I would need to euthanize him— he has a broken jaw and the cost to remove his 4 bottom teeth at veterinary dentist was quoted close to $5k and money was very tight after other expenses that month and his visit to emergency room already had cost close to $1000. Unfortunately there isn’t anything that can be done to repair his jaw but dentist said that extracting his teeth would help stabilize jaw a bit and also help him eat comfortably his soft food. A lot of vets in general practice wouldn’t feel comfortable doing this procedure but Dr Nguyen agreed to give it a shot. In addition to being a skilled veterinarian, she has a very gentle bedside manner. Also even though procedure was expensive at banfield, it was only a small fraction of the cost it would have been at the specialist. Thank you to all the nurses too that worked with Chico 💜