Irvine Valley Veterinary Hospital - Primary Care

I've never seen a vet scared of dogs before, but here we are. We took our husky/shepherd mix in for an exam and Dr. Ramos came in looking and acting like someone who suffers from legitimate PTSD of dogs. (If this is actually the case and she was attacked by a different dog, I can empathize with her, but treating my dog poorly because of it is unacceptable to me.) My dog showed ZERO signs of aggression, and was gently eating the treats offered. Dr. Ramos didn't even try touching him, but within 90 seconds said she needed to take him to the back to MUZZLE him. I replied by saying, "whatever you need to do to be comfortable". However, EVERY other vet/vet tech my dog has ever met has loved him for how sweet he is. He was doing great with IVVH's vet tech as well. 2 minutes later I hear my dog scream like he's never screamed before, and after they brought him into the exam room for our help I'd never seen him so scared, or heard him breath so hard out of fear. I've also never heard him growl the way he did while Dr Ramos was squeezing anal glands. I've seen groomers do a better job of doing this. She should NOT be around large dogs WHATSOEVER. Shout out to the front desk woman and the vet tech on duty though. They're the only reason I gave 2 stars. Whoever owns this place needs to give them both a raise. They handled my irate attitude with empathy, and I tried to make sure they understood that I was not mad at them.

I had been taking my 15 year old Chihuahua mix, Lilly, to Irvine Valley Vet for a few years. She had heart disease, and after several fluid drains, I knew it was time to let her go peacefully. Sadly, my experience on October 22, 2025 with Dr. Aida Kasaei was devastating. The technician was kind and explained the process well, but once the sedation was given, Lilly began breathing rapidly and became unresponsive. The technician took her to place the IV for just a minute, but when they brought her back, she was already gone. Despite that, Dr. Kasaei quickly injected multiple vials into her IV for the anesthesia and euthanasia, insisting she was still breathing even though it was clear she had already passed. Everything felt rushed and cold during what should have been a calm and loving goodbye. It felt as if she wanted to be sure to use the vials since I had already paid, instead of allowing me a peaceful moment with my dog. I didnt even get to be there with her when she took her last breath. That will forever break my heart. I have spent thousands of dollars here over the years, and this visit alone was $447.37 for euthanasia and cremation. Their prices have always been extremely high. On top of that, there had been multiple inconsistencies in Lilly’s medication dosages over several months, which was very concerning. While some staff members are wonderful and caring, I cannot recommend this hospital for end of life care. My trust was broken, and the experience was deeply traumatizing. I will never bring a pet here again.

I strongly recommend not to send your pets to this place, their unprofessional decision will kill those adorable furry babies!!! The beginning of this year, there was a female doctor ignored that my dog had obviously heart issues and insisted on cleaning her teeth and pulled out four teeth without asking us for permission!!!! We picked up her same day, she was in a bad condition, they told us that caused by the anesthesia effect. Two days later we sent her to an emergency care, the doctor ask permission for mercy killing, we refused and brought her home. She survived that day and recovered after we gave her some liquid IV. But she still couldn’t make it until yesterday, she died in the kitchen when we got out for groceries, obviously she died due to a heart attack, recently she started coughing very bad day and night. What the hospital made us mad is that they knew my dog had heart illness and coughed bad that day, they still insisted on teeth cleaning procedures and they pulled her teeth out without telling us, the manager explained they had right to pull out teeth without telling the owners, new regulations…. my baby girl is dead now, we really hate those unprofessional people in this place!! If you want your pets die just go there!!!

This group handled many dog emergencies (at their 24 hour sister location) and had the most excellent service. I moved to the bay area and today I needed my dogs records sent. The receptionist named Nicole handled it excellently and lived up to the high standard of customer service previously provided. Im a little bummed not having these guys as my dog doctors. I asked them specifically if they knew any group up here in the bay that has such great customer service like they do. That's how good they are. Highly recommend.

Dr. Jason and the rest of the staff were absolutely amazing. Kind, friendly, and nurturing to my 9wk old Goldendoodle puppy. They answered all my questions thoroughly, and showed such tender care during treatment. Plus, gave my puppers so much love & pets!