Banfield Pet Hospital

Been on hold for 11 minutes for vet records that were requested multiple times. It's like they hold your pets info hostage when you try to go anywhere else.

I was visiting town when my dog broke his dew claw. He's done it before, and I knew it needed to be cut by a vet. I called in advance, made an appointment and got a cost estimate of $26 plus an office visit (which I think was $65-70). Great, a little more costly than my vet, but I was travelling so needed a solution. Took my dog in, waited for 15 minutes after my appointment time to be greeted by anyone. Saw the vet, she examined him and told me the tech would return for a cost estimate. As she reviewed the estimate, turns out they wanted to charge me $220 for cutting his dew claw, putting him on antibiotics, pain meds, I cannot even remember what else (that was not including the office visit). I said, I'm sorry I'm confused, the girl I spoke with this morning said it would be $26 plus the office visit. The tech looks at me and responds, "oh I don't know of anything that is $26 here." What. So I attempted to negotiate, not wanting my dog to suffer, tried to just get pain meds, they said no he needs all of these other drugs (I honestly don't know why he needed them, they couldn't tell me; my dog is very sensitive to meds, so I am very careful with what he gets. Also since he has broken his dew claw in the past, I know very well he has never needed antibiotics, I just keep it cleaned and wrapped for a few days until the soreness dies down.) So after I settled, I thoughtfully declined the service, told them they were outrageous, and I would be going home to my vet (who has charged $23 for dew claw trim in the past). I paid $72 for a vet visit where they tried to overcharge me for a simple procedure, and I'm so glad I left when I did. I cannot believe they pressure clients like this. Had I never had my dog's dew claw trimmed before, I may have fallen for this scheme. I will never visit another Banfield again. What a corporate joke and waste of my time and money. I hope pet parents consider other options because they truly are ripping you off and possibly over-treating your pets with unnecessary medications.

Went in for an annual exam, and turned out they didn't do ANYTHING, no bloodwork, no urine, no fecal exam just "physical exam" and "dental exam" so they just looked around my cat and her teeth and charged $160. I don't know what happened to this location. We also raised concern about possible flea bites, but doctor didn't do anything but just told us to "monitor" and now it's getting worse, so we will be taking her to other location.

We've been taking our dog and 2 cats here for many years and all the nurses, doctors, and staff do an AMAZING job. But lately they've been severely understaffed. For example, on 8/31/24, we waiting over an hour to check in our pet for her appointment. Shout-out to Dio and Monica especially who did an amazing job to help us out throughout the day, despite needing to scramble, but everyone at this location needs more help to continue doing their great work.

I have been a client at Banfield Hospital for over three years, but the last two years have been incredibly frustrating. The constant turnover of staff means there's never a consistent doctor to build trust with. Recently, I did a urinary test for my pet and waited two weeks without any feedback. I called three times about the report. The first two times, I was told it wasn't ready, and when I called again, I was informed that there wasn’t even a doctor available to review it. This hospital has the worst patient management I’ve ever experienced. The level of disorganization is unacceptable, especially when it comes to the health of my pet. After such a long delay, I can't help but wonder if the report is even still usable. The entire experience has been a waste of my money, time, and patience. The lack of communication and care has made me lose all confidence in this hospital. I will definitely be looking for a more reliable place for my pet's healthcare.