PetSmart

ok products, don't like how they keep their animals in such small unnatural gross cages or cups. some of the employees are super nice, and some definitely are not, and don't say a word. you can tell most employees there don't care about the animals or customers.

Super fast and friendly. My puppy was so well handled and nails done in 20 mins. Multiple dog breeds and ages in and out, all handled with great care.

They have a pretty good selection of dog toys and treats. Pretty decent prices when on sale. Didn't get a chance to see the cat toys and treats on this visit, but I will keep my eyes open next visit.

The employee that helps us was really sweet.I wish I would have gotten her name. But meet lil nugget

First and foremost, Petsmart has went downhill in my opinion. I called the Sedalia, Missouri location first as it's closer to us. Was told they could give Sadie a bath, but not a haircut, as she was the only one working on Saturday the 27th. I then called the Columbia, Missouri. Someone picked up the phone after 22 seconds and then hung up. I called back and after 1 minute and 22 seconds, was hung up on again. I called back and asked to speak to a store manager, lady asked my name, so I gave it to her. After 7 minutes, Jason came to the phone, I explained to him what I was experiencing, he said they had been having issues with their phones. I told him with the exception of the first time I called, I was listening to conversations, so he agreed something else was going on (see attached photo). Asked him if he would go look at their schedule to see if Sadie could get a bath and haircut. Appointment was scheduled for 12:30pm. Upon our arrival, Amber (in the photo) was at the front desk with headphones on and cellphone in hand. After she removed the headphones, told her we had an appointment at 12:30 for a bath and haircut. She said we had Brittany today. We dropped off Sadie after chosing the length of her haircut (which was a #5). This was at 12:30pm. When we got her back at 2:50pm, looked more like a #2, or #3 (at best - see photo). So all in all, good bye, Petsmart. Will find someone else to care for our baby.