Pensacola Pet Resort Premier

Staff is so nice, our puppy loves them and they treat him great. We use them for daycare and boarding and it's priced well. They communicate throughout boardings and clearly care about their clients!

Matt Ray was amazing 👏! Kojak went thru 2 weeks of training there. Wish I would have started or found him first. Kojak and I thank you Matt 🤎🐾

We have boarded out dogs here numerous times in the past couple of years and love it. Both dogs are happy to go there. Staff is always amazing and nice. Recently, we got our goldendoodle groomed there, she came back better than any place we’ve ever taken her. The cut was beyond perfect!

We were told our dog wasn’t allowed to come back to daycare unless we paid for training. We were clients for almost 2 years before being told our dog wasn’t taking off his collar very well or going into the kennel easy enough. I expected the staff to help come up with solutions to this but no we were told “daycare isn’t meant for every dog”. I suggested that we could help take him to the back and take his collar off for them or that maybe he could have a different kennel that’s not near so many other dogs as he gets over stimulated. Apparently there is a waiver you can sign to go back to the back to get your dog settled instead of giving the receptionist the leash. We were never offered that. We offered many solutions to possibly help the staff adjust to our dog but it wasn’t really accepted. We are so disappointed as our dog went to daycare here since he was 8 weeks old. Also keep in mind when you bring your dog here 99% of the staff here are young high school volunteers and aren’t going to school for this or have little if any training. It breaks my heart that a relationship we had with this company had to come to such an abrupt end. They will never know how excited our dog was to come to daycare everyday. We know how important it is to protect the staff members from potential danger but when a child is misbehaving at school you try to come up with solutions before expelling the child.

Highly recommend Pensacola Pet Resort Premier for your fur babies! Matt’s group training classes are phenomenal. I took my puppy for a 6 week class and could not have been happier with her results. I then chose to put her in the 2 weeks board and train one on one with Matt. I was blown away with everything he taught in two weeks. Matt is incredible! The facilities are clean, the staff is friendly and truly cares for each pet. My girl had the time of her life and she is always so happy to go back and visit.