Vetco Total Care

I was able to schedule online and it was so easy. Everyone was so kind and caring during our emergency with our new puppy. As new puppy owners we were scared when our baby wasn’t feeling well. Took him to an emergency hospital two days prior and got no help. The receptionist was so sweet and the doctor was so compassionate.

The first pet I brought here was my dog who had something neurological happen and went down hill very fast. Tynishia was the vet tech that helped us that day. She was nothing short of amazing. She made us feel relaxed and comfortable in the decision we had to make to let our dog go. Recently we had to take another pet in for bathroom issues and again we got Tynishia! She was just an amazing as the first time. Explains all cost and doesn’t make you feel guilty for making decisions that best fit your families needs. I will 100% bring any other pets here. Dr. Lindsay is very good with the pets and gives multiple suggestions on treatments that will work with your budget and best treat your pet. This is has been my favorite place to bring my pets to care.

The whole staff is super friendly and professional. My pup is always happy when she goes, the prices are reasonable, and the place is very clean! 🐶✨

I visited this clinic on Saturday, 11/29/25, with my cat, who was obviously/visibly unwell. During this visit, the vet performed a physical exam and recommended X-rays + bloodwork to determine the cause of his condition. After the X-ray was completed and showed nothing, I requested bloodwork. At that point, I was informed that: 1. Their bloodwork machine was down. 2. They had no pain medication available (“on backorder”). 3. The facility did not offer any hospitalization services (which my cat apparently needed). Essentially, they provided no diagnostic and zero treatment options but still charged me ($800+) for their services. My main issues are: 1. Why were X-rays recommended if this clinic could not provide any actual diagnostics or treatment options? (even if something had been found, they couldn’t help me) 2. Why wasn’t I told before the X-rays that bloodwork was unavailable and that the clinic didn’t even have pain medication to help my animal? (Bc I didn’t go there for X-rays, I went there bc my cat needed medical help) 3. When I went to another vet, they had to repeat their own exams and testing because the documentation I received from Vetco Total Care was not useful. In fact, they said that most of the language was “AI interpretation.” This felt similar to calling a contractor who charged me $800 to “inspect” some issue, despite being unable to fix anything and whose findings had be redone by someone who would actually do the work. It was misleading and very much like a scam service model. Due to the lack of transparency, the inability to provide any actual care, and the fact that they provided an X-ray report that could not be used by the facility that ultimately treated my cat, I called the clinic and filed a complaint requesting a refund. That same day, someone from the clinic called me back and apologized stating that he would speak to his team bc they shouldn’t have advised / performed any X-rays after the initial exam. However, he also said that he could not issue a refund for those services. This is confusing to me bc, if you’re admitting that this was a mistake from your staff, why am I the one paying for this incompetence? I would not recommend going to this place ever. This clinic is going to sell you random services with no regard/intent to actually help your pet. I ended going to HUB Vet Group (Conroe) and then, Angel’s Pet Hospital (Spring) a few days later for a follow-up. Both of these places were amazing.

Tynishia was amazing! She made me feel very confident in the care my senior dog, Puddles, received on 8/6/25. She is very compassionate and is an asset to the company.