Banfield Pet Hospital

I was not impressed with the Banfield front desk staff. That set the tone for my whole visit with my puppy. I feel like they were just trying to upsell me on services.

They are wonderful for preventive care, as well as long term care for your dog. I've used them for years for several dogs, and they live a happy and healthy life. I Highly Recommend!

I can't discreet the great service they provide to my pet and us as a family. I don't have words to thanks them the way the take are my dog puffin. This is the best hospital, we always was take care right away .

This is a rather widespread network of veterinary hospitals in our city and with a subscription you can visit whichever is closest to you, no matter where you originally contracted. We chose this location because it's the closest one to us. The hospital itself is located inside a Petsmart pet store. I recommend having a subscription or you can just call and make an appointment. If you have an appointment early in the morning, before the store opens, there is a separate bell on the side of the front door and then the staff will greet you. We have a special subscription treatment plan for our dog here and it is very convenient because now if something happens to our dog we can get help right away. Those who are members of the club always get a quick appointment. There is an option when you can leave your pet and pick it up when all the procedures are done or you can chat in a separate room with the nurse and the doctor. I would like to emphasize that the staff here is always very polite. Often there are quite a lot of patients here, but the staff copes with it perfectly. When you come here, the staff makes a short survey about your data and the reason for the visit and weighs the animal, and then you go to a room where you talk in more detail about the reason for the visit with the doctor. Then the procedures take place and at the end you are offered different services, treatment methods and possibly a more extended treatment plan. The room is always clean, toilets are located in the same building and they are common for this place and Petsmart store. You can pay for additional services either by card or cash. After the visit, if your pet is prescribed medication, a nurse comes out and explains in great detail how to take the medication, and also when to give half a pill: the staff divides them up for your convenience. The instructions are also written on the medication package itself. They also give you the medicines in a bag and often put a cute sticker on it, which makes me very happy. The next day they will call you and tell you how your pet is feeling and if you want to leave a review. I decided to leave a review because I don't think there are any details about the place yet.

Dr. Glowicki said, “I’ve got some good news.” (You won’t believe this.) When was the last time you paid less than you were quoted...anywhere? We’ve been taking our two schnauzers, Daisy, and Gatsby, to Banfield for years now. Daisy was due for her teeth cleaning, included in our wellness plan $0, and needed a tooth extracted. Both required anesthesia so we decided to get them done at the same time. We were quoted $950 for a tooth extraction. Usually, when you get a quote for something, no matter where you are, the final bill comes and it’s 10%-15% higher, not lower. Dr. Glowicki called me today and said, “I’ve got some good news.” She said Daisy’s tooth extraction was already complete and because it ran so smoothly and took less time, my final bill only came out to be $731.95 instead of the $950 they quoted me. Can you believe that? A big, big, thank you to Dr. Glowicki, Leslie, and Ivee, who helped with Daisy’s teeth cleaning, anesthesia, and tooth extraction today. My little Daisy is home and healthy again and now I’ve got an extra $220 bucks (minus a few lamb chops) because someone was honest and ran a business with integrity. This type of thing builds customer loyalty, in most cases, for life. It sure did for us. I’m sure this kind of thing could happen more often, but never does. I run a business myself and treat my customers this same way. Maybe it’s good Karma coming back around, who knows? If only every veterinarian, doctor, car mechanic, lawyer, landlord, and other business owners treated people with such honesty and integrity, the world would be a much better place. A lesson for all. Signing off, David, Melanie, Daisy, and Gatsby.