Naperville Animal Hospital

We have been coming here for years but will be finding new care soon. No appointments were available to be made for ten days and the wait time for walk-in appointments was said to be an hour and a half. I waited two hours and forty five minutes to have my dog seen. The care from the doctor was good but that type of wait time when appointments are unavailable is not okay.

The vets are really great here. My sister used to work there, so I was bringing my cat to see them since the cat is … not friendly around unknown people (and barely friendly around people she knows). All the techs and vets here were great, but I am concerned in potential discrepancies in what they charge clients. When my cat had a minor ear infection, I brought her in. The vet barely touched her, looked at her for 5 min and prescribed me some generic topical ointment for the irritation. $55 ish out the door. Solid! Nothing wrong with that. 2 months later my cats eye is a bit goopy. I brought her in, this time saw a different vet. The bet didn’t even touch her, gave me generic drops for her eye (not even Rx in the gold/copper dropper bottle, it was a whit plastic bottle with no actual prescription) and I was charge $130 ? Very odd. My sister no longer works there, so I have no reason to go back. If you bring your pet here, just keep an eye on what the front end staff charges you. Oh also, the front end staff is pretty rude and they like to ignore you while you’re waiting to check out.

I would like to begin this review by expressing my deepest gratitude for all the help you gave with Kimba. I truly found angels on earth. I don't know how to describe them without tears of joy filling my eyes. Dr. Díaz and the reception staff were outstanding on Monday. Their empathy, helpfulness, and willingness to help gave me peace of mind. They made me feel that Kimba was safe in their care and that I could finally breathe easy after hours of stress and despair. From now on, you have a spokesperson who will tell every pet owner that you are the top choice for pet care. My family and I are forever grateful and send you our best wishes, hoping you always have the very best in life. Thanks!

I truly regret ever taking my dog to Naperville Animal Hospital. As a Black woman, I feared being treated differently — and sadly, my experience confirmed it. My dog was misdiagnosed on the first visit and sent home with pain meds and probiotics only. Less than 15 hours later, another vet at the same clinic correctly diagnosed him with a swollen prostate, meaning we had to make two 38-mile trips back-to-back in rush hour traffic with a sick dog. When I questioned a mistake on his prescription label, I was told they had “undercharged” me and would now double the price. I also asked if I could fill future prescriptions at my local pharmacy and was told “no,” because “other pharmacies don’t sell dog meds” — which is completely false. The most shocking part came when the practice manager, Vanna, called me, rudely said she “couldn’t help me,” then hung up. In the background, I overheard staff making racist remarks, saying things like “She thinks she’s special because she’s Black” and “I hope her dog dies.” Another employee, Allie, said she “could care less if the dog dies.” No one should ever be treated this way — not for asking questions about their pet’s care, and certainly not because of the color of their skin. This experience was cruel, unprofessional, and discriminatory. I will be reporting this clinic to the Illinois Department of Professional Regulation and the BBB immediately.

My guinea pigs teeth had over grown and I made her an appointment to be seen. I knew she couldn’t wait for her appointment so I brought her in for hopes they would be able to take her since she was starting to not eat as much. They squeezed her in for the day and now my girl is back to eating. The vets loved on her and took this adorable picture! This was my first time bringing one of my pets and will definitely be coming back if needed.