Vetco Total Care

Attempted to make an appointment for my dog called to discuss what the appointment cost would be for vaccines & exam and spent 10 minutes on the phone with the outsourced call center and got nowhere in what the appointment was going to cost me! I have not confirmed the appointment as I need more information which they should provide when scheduling if they’re going to OUTSOURCE people to speak to you! It’s awful! I called back again today hoping to get someone else to help me only to discover the shift you to A CALL CENTER! These people are outsourced overseas English isn’t their first language and you can’t get anywhere in getting your questions answered! Do no recommend a business lose their customer service by outsourcing their calls people want to talk to actual people who work there!!!

Sorry, long story. I took my kitten in for an exam. She was losing hair all over. They noticed the ears were dirty. They suggested it could be ear mites. I told them I’m sure it isn’t because her sister didn’t have this issue. The tested for ear mites. Didn’t see ear mites. They prescribed preventative. I was still sure it wasn’t ear mites and asked if it could be allergies or something. They couldn’t wait to get out of the room and simply said “maybe. Let us know if it doesn’t clear up” as they walked out and shut the door. I did the preventative. Just in case. Nothing changed. I decided to take this on myself and over the next 2 months, I changed her food and started probiotics, thinking it had to be food allergies. Her hair started to come back a little so I hoped we were on the right track. After these 2 months, I came home from work and heard her shake her head. There was liquid in one of her ears. I had heard good things aboutHillside and found out they had an urgent care. Obviously they diagnosed an ear infection… That had been the issue the whole time. But the vet at vetco didn’t even check for it. I hadn’t needed to spend 100s of dollars switching to LID. The ear infection had been knocking down her immune system, making her hair thin and she was itchy so she was scratching out extra hair. My baby had an ear infection for months and I didn’t know because the first vet didn’t check for it…

I brought Glenda in a few days before Christmas as she was not doing so good. I unfortunately had to put Glenda down that day. The staff was very kind and gentle to us. I am very appreciative of the care they took not only for Glenda, but also to me and my mom.

They were great with us and our new little baby Moxi, helped us a lot with learning how and when to do things and the added store adjacent was a bonus to pick up a few things

My dog hates vet visits, but they tried to make her as comfortable as possible. Both the tech and veterinarian were very friendly and knowledgeable. We will definitely be back when we need to!