VEG ER for Pets

We took our fur baby, Giggio, and the staff was incredible—so caring and compassionate. I’ve been here in the past with my other dogs who are no longer with me, and the kindness has always been consistent. Gaby at the front desk provides exceptional customer service—she is very caring and helpful. Unfortunately, I forgot the doctor’s name, but she was absolutely wonderful and incredibly compassionate as well. Overall, the entire staff is very welcoming, and you can truly feel how much they care about the animals and their families.

Everyone at VEG treated me and my cat with respect and compassion. They handled my cat with a gentle touch and spoke to him in a very loving manner. They did everything they could to make both of us comfortable. They have advanced equipment so all tests can be done on site and without waiting. The vets and vet techs are very knowledgeable. I had confidence in their diagnosis and recommendations. Being able to stay with my hospitalized cat the entire time was a huge comfort to me and not cat. I wish they could be my primary care vet.

This is my second experience with VEG UES. First experience had a lovely and dedicated staff looking after my pup Ellie, and my most recent experience blew me away. It’s no secret that an unexpected visit to the vet is very costly, and the team here were so patient, kind and understanding about working with my budget. Everything was explained to me thoroughly and I was able to take my sick pup home after an overnight stay. She’s doing great now! Thank you so much from the receptionist, to the nurses, to the doctors who were so amazing in getting Ellie back to health and providing the care and kindness that she and I needed.

The open-hospital setup let me stay with my Yorkie Nova the whole time, making everything calmer and more transparent. She’s usually wary of strangers and barks a lot, but was remarkably calm and cooperative with Dr. Basit she was gentle and patient. The team was compassionate, explained everything clearly, worked generously with my financial situation, and gave quick, effective treatment. Nova’s recovering well at home highly recommend!

This was my second time at upper east side VEG and will be where I immediately turn if I need emergency animal care in the future. 3 years ago they euthanized my 20 year old cat with such care for her and myself, I decided to come back when another cat had a urinary blockage. I can not say enough about the incredible kindness and positive culture this round the clock staff has, quickly performing the emergency procedure and then taking incredible care over 72 hours to make sure his blood tests were back to a safe level to go home. Their open plan area and 24/7 visitation is a game changer, and I felt welcome, informed, and a part of his care.