The Schwarzman Animal Medical Center

I truly cannot express the sheer professionalism, camaraderie, and most importantly, empathy that I experienced. From the gentlemen at the entrance to Shaylah at reception, who thoughtfully handed me a tissue, Emily the Vet Assistant, and Dr. Keyserling, who is amazing. I walked in crying with my fur baby and left being able to breathe. They were kind and went above and beyond by contacting my vet and telling them never to give him that medication again. All of them! The whole team! Shylah, Emily, and Dr. Keyserling. I appreciated the entire team. They worked very well together, made the client feel heard, and took excellent care of my cat. Emily was kind, thorough, and reassuring. I cannot say how grateful I am for the care they gave him and the empathy they showed me. She was extremely knowledgeable, better yet. She explained it to me in a way that I could understand. Explained it to me so I understood and knew what to do in the future. My poor baby was overdosed for a teeth cleaning, not even an extraction. He was on a really bad trip for no reason.

Dr Robert hart is just the best! We feel he really cares about our dog Rocket and truly gives honest and trustworthy advice. We are really grateful Rocket is in his care. Each Dr we have met really patiently addresses our concerns and questions thoroughly and with compassion. Dr. Robert Hart I would love to recognize as a surgeon who is so caring, compassionate, honest and focused on what is best for Rocket. Eve Taylor taking care of us in the Producers Council makes us feel really taken care of so well. The dental surgeon was also so kind and obvious how much he cares about our Rocket. Thank you to all at AMC. I really appreciate the care and the quiet service of the producers council office. Eve Taylor is wonderful. The Drs amazing. Rocket had tooth surgery and is being monitored for luxating patellas Each one I've met is amazing and caring. Dr Rocket hart and his vet tech were so kind and empathetic!! I trusted them fully because they care about what he best for Rocket. Absolutely Dr Robert hart explained why Rocket did not need to have his knee surgery and explained how he moved his knee joints in many different directions and how Rocket seemed to have no pain or discomfort.

The care the amc provided Kosmo was beyond outstanding. The doctors and staff were so kind and sweet to him and did an amazing job taking care of him. He got so much love and affection alongside the actual amazing state of the art medical care he needed. There is literally no where else I'd ever want to bring my animals. Check out and check in was very smooth and doctors were always available to answer any questions I might have. Everyone was very patient with me even though I was quite stressed and really made me feel at ease. Dr. Wiese took extra time to step out of a meeting and call me after Kosmo's surgery to assure me he was doing well. Zule and Joseph Bianco and Dr Cheng were so amazing and made this experience so great. They helped keep me updated and put me at ease. Zule from client services running the front desk all alone with such confidence was so impressive and amazing. What I appreciated most is that it didn't feel like Kosmo was just a patient at AMC. It felt like he was a beloved member of the family. This means so much. Kosmos care was complex. He started in ER, went to ICU, Neuro, and ended up in IR. The entire process was very seamless with the doctors communicating across departments and me having to do very minimal explanation. IR worked very diligently with me to make sure we could have an appointment that fit with our timeline, especially considering I live a good deal away from AMC. When I checked in only Zulu was at the front desk dealing with many clients but she did a great job handling everyone professionally and in a timely manner and got me and Kosmo checked in easily. Kosmo takes a lot of different meds and the dispensary spent time filling them carefully and accurately. They also let me pick up meds for my other dogs while I was there. The process was quick and easy. Check out was easy and the front desk staff went over each medication I requested to make sure I had it before leaving. I really appreciate this extra step as when I'm picking up my dogs I'm often is focused on them I can forget other things. The front desk made sure nothing was forgotten. The IR team went over with me in detail all the potential things to look out for in Kosmos recovery. It is always scary to hear these things, but they are of course important. I think the team struck a good balance of informing me of these things in a kind way where I was able to take it very seriously but also feel assured that the likelihood of these things happening was low. I received follow up for Kosmo the day after I brought him home and have continued to have check ins from the IR and Neuro team almost daily.

I have a red eared slider with some symptoms that baffled 2 other veterinarians. I decided to take her here after reading about Latoya Latney, their exotic animal specialist. She's the best vet I've ever dealt with in my life! Brilliant, thorough, and extremely compassionate. She likely saved my pet's life. The whole experience here was great. Front desk staff were caring and extremely patient. Highly recommend you take your exotic babies here and nowhere else!

There are truly no words that can encompass the amount of gratitude I have for this establishment!!! Recently, someone dear to me had to take his puppy to the Schwarzman ER. He was very close to dying. The doctor stated had he not been brought in he would had died. As soon as we got there they rushed him, literally, the attendant ran to the back to have him seen immediately!! Soon thereafter the doctor (unfortunately dont have her name 😕) came out and explained the state Lobo was in. He ended up being admitted to the I.C.U. and was there for 2 days. The communication provided by the attending doctors was above and beyond. The care and attention given to Lobo was superb!!! There are truly no words to express how thankful we are for everything and to everyone that treated Lobo! Thank you, thank you, thank you to all the doctors, nurses and staff for your love, care and attention. May God bless each and every one of you! And may you and your families receive ten-fold the love and care you gave. Lobo thanks you 🐶🥰