Northfield Veterinary Hospital

I used to bring all five of my dogs to this clinic and really liked it, especially when Dr. Sander was there. Unfortunately, she is never around anymore, the staff changes constantly, and the quality of care has gone way down. Earlier this year, I had a very bad experience. I took my dog in for a dental cleaning. All his lab work was done, and they told me he was healthy enough for anesthesia. On the day of the procedure, I felt uneasy because no one called to update me like they usually do. It was 6pm and I still hadn’t heard anything, so I kept calling. The receptionist was very dismissive, so I decided to drive to the clinic myself. On my way there, the vet finally called and told me my dog had issues with anesthesia and that they couldn’t do the cleaning. Then they said they “found a mass” in his abdomen. I was extremely upset and worried. They later admitted they were also doing a procedure on a technician’s dog and had an emergency with that dog, which meant mine was basically ignored and put at risk while on anesthesia, I have all of this on video, I had to record everything. They still charged me, even though nothing was done, and I was told to spend more money on a radiologist because my dog might have aspirated. I ended up spending a lot of unnecessary money. I felt like they were more focused on making money than on my dog’s safety. I took my dog to another clinic, and he was perfectly fine. There was no mass, and they confirmed he was safe to go under anesthesia. They couldn’t understand all the diagnoses I was given at this place. I truly believe this place is a scam now and will never return. Please be very careful bringing your pets here. I don’t want anyone else to go through what I went through or risk their pet’s life.

I would be remiss to let the year end without thanking the entire team at NVH for the compassionate and competent care they gave my 12 year old golden retriever who we had to put down in late Sept after a sudden downturn. Losing a beloved pet is tough, but it was made easier by the sensitivity of the team from reception, to the veterinarian and technical team. Thank you for helping her (and us) in her final moments. I highly recommend Northfield Veterinary Hospital.

Shelly has taken care of our pets for many years, and we wouldn't go anywhere else. Not only is she an incredibly knowledgeable veterinarian, but she is a hugely compassionate and trustworthy human being. All of the staff are of this same caliber. I highly recommend them to take care of your pets.

Very satisfied with the service here. They were great all around! Answered all my questions and got my baby girl Meliha in the very next morning. I love that they communicated throughout the whole process. I thought they would have to put my dog on anesthesia because she never let me clean her ears. She would always nip at me. Luckily they were able to take care of her yeast infection without anesthesia. They also allowed me to pick her up after work making this experience easy and painless. They were honest and didn't try forcing anything to up the charges like I've experienced at other vets. Price was very reasonable for everything they did. I would definitely recommend this location and look forward to bringing my other dog in and becoming a regular. Thank you!!!!

This vet clinic is a shining example of what happens when you divorce community from care. In 2020 during lockdown my (now ex-)friend purchased a dog on Facebook marketplace from a man in Pueblo looking to dump his aging pet so he could get a puppy. Ex-friend had her for less than a year before telling me she planned to take her to a shelter and say that she bit her child to avoid paying the pet abandonment fee. Horrified, I told her she couldn’t kill the dog and I would take her. She was always a perfect companion, very mild mannered, extremely emotionally aware, and just a little mischievous. She was an easy dog to love, but she came with a whole host of medical issues, including hypothyroidism and chronic diarrhea (literally years). After 4 years together, she was showing signs of severe pain, avoiding stairs and furniture, wouldn’t eat most days, and started peeing uncontrollably and not even moving from the spot, just remaining wet in her own urine. I had talked to Northfield about pain management in January and they suggested NSAIDs, but it would require frequent and expensive bloodwork to monitor her reaction to the medication, which I understood but couldn’t really afford. So I took what they were willing to give me and tried to use it only on her worst pain days. Of course, watching her be in severe pain was heartbreaking for me and in late May I brought her in for a quality of life assessment. The vet didn’t ask me any of the questions related to quality of life but instead told me she just needed to lose weight, said her thyroid was fine because they didn’t diagnose the hypothyroidism at their location, and said her incontinence was probably just a UTI. She suggested we put her on an NSAID and said we wouldn’t have to do the bloodwork test, which was frustrating for me. After the assessment I asked if I could still schedule for end-of-life and the receptionist went ahead and did so. I got a call from the manager 30 minutes before the appointment to tell me they were refusing to do the service and implied I probably couldn’t afford it anyway and suggested I take her to a shelter instead. I had already saved the money for it, and while a shelter is indeed cheaper, they won’t let you be with your pet and I would never let my dog die alone and scared. Thankfully I found a community-oriented non-profit vet who hugged me as she told me she wholeheartedly agreed with my decision and that it was very compassionate for me to do. I try not to rush to judgement about people, and generally believe most vets get into this industry because they care and love animals. But this experience has left me feeling like this vet only saw my senior pet as dollars in their pocket and didn’t want me to cancel my subscription. Healthcare shouldn’t be tied to profit, and that includes veterinary medicine.