Alta Veterinary Hospital

I originally came in after a cancelation of a surgery. I had looked into this place a little and took the reviews half heartedly since this company has been in business for over 20 years. Their advertisement states 60 years. I was grateful they took my pet in. But later would come to regret. - After drop off, mid day they called me, and advised me that they thought she had cancer, so they will be X raying her head, and also that there is nothing they could do if this is the case. This traumatized me, and had to call a family member to calm me down at work. At the end of the day, they called me and told me they didnt find cancer an that it was a bite on side of the face and they lanced the abcess and took a tooth out. I went to pick her up - All communication was only the front desk. Including the exam, and surgery. When they advised me it was a bite once in the office I questioned it, because I work from home, and live in a small place, as well as know how my pets interact - They simply restated it was a bite. I, at the time, after the Rollercoaster of stress I went through, was just grateful, paid them in full and left. Close to 1500 for the work. After she finished the antibiotics the abcess came back, I asked them if they had opening - they were scheduled 2 weeks out, I advised the access is back, the front desk once again stated they thought it was cancer! I did not respond, and advised I can't wait 2 weeks and stated that they would need to send records over to another Vet. Monarch Vet hospital, where He was caring, looked her over. Unfortately my cat had to have surgery again! This Vet found next to the 1 tooth Alta drilled out, 3 others very infected. He took those out. He expressed to me his concern of the canine tooth, that it possibly is a issue, but advised needed specialist if the abcess comes back. BY The way not only was the service quick but very caring, and straight forward with problems he saw. I then ended up looking for a specialty vet on dental. Again... abcess came back. In the end I went to Vista Vet. Very thorough, very caring. And directly spoke to vet. I had did my own research late in the game and found that its extremely common for a abcess on both cat and dogs to appear under the eye, when its infected and that the canine has to be taken out in order to get rid of it. Several thousand dollars later... on last surgery, they had to remove roots that were left. At this point I felt the 1st Vet had NOT did a thorough job, nor communicated with me at all. I addressed I felt I should be refunded. An I was Not. Be warned. Not only did they do the minimum, but charged high, and had no communication with the Vet directly. Never going here again.

I’m really disappointed with the service I received yesterday. I’ve been taking my dog here for five years, and they’ve always handled her well — even though, like most dogs, she’s not a fan of having her glands expressed. This time, they barely gave it two minutes of effort before saying they wouldn’t do it unless she was sedated. They were rude and dismissive, and it felt like they didn’t even want to try. After years of loyalty, I left feeling frustrated and let down.

Tati was an amazing medium between us and the person who found our cat! She went above and beyond to make sure we had clear common between us and them, I really appreciate that, Thankyou! Side note, Leo is doing amazing btw!

I’m beyond happy with this place!!! We left our 2 golden doodles for boarding for a week And all I’m getting photos of them both having a blast playing and running around the yard!! It is very nice to know that this guys are taking time to entertain our pets I’m not going to look around for another place because this was very pleasant experience for my doodles and my family! I recommend this hospital, boarding and grooming place to anyone!!!!!! See you tomorrow morning for pick up

My dog tore his dew claw and was in extreme pain. I called the veterinary hospital that I have been going to for 3 years and after explaining the situation to them, was told that they couldn't see him for 3 days. I called 2 other local vet hospitals and was given a similar response. I then called Alta Veterinary Hospital. I explained the situation and they opened up an appointment for my Luke that day. After an examination, the veterinarian said that he needed to have the dew claw removed/repaired and I was given a reasonable quote for the procedure. They were able to take care of the injury that day and when I picked him up later, he was well medicated and alert. They placed a nice little splint on his paw that he wasn't able to chew off but still afforded him the ability to get around. I admit that I was disheartened that the other facilities that I called were unwilling to fit him in just to assess the situation. Nonetheless, Dr. Kelly Huston and her staff were kind, compassionate, and knowledgeable and my puppy is now back to his normal self!