Mt Plaines Animal Hospital

Wanted to try this animal hospital based on the positive reviews of the doctor.. however I was consistently cut off on the phone by the receptionist. She doesn’t let you speak, she’s rude & they will only take animals if you are a previous patient. Since I just moved to the area, I am looking for a new vet but they wouldn’t give me the time of day even though my dog is extremely sick. They stated yes we have appointments but no we will not take you since you’re not an existing customer. If that’s the way you want to run your business then that’s on you.. the attitude and the rudeness is not appreciated especially when you are already having a rough time with a sick pet. The doctor or whomever runs the hospital should speak to the receptionist because she’s not empathetic what so ever.

I had an amazing experience at Mt Plaines Animal Hospital! Dr. Ruffolo took the time to explain every step of diagnosis and treatment options and her staff are so amazing unfortunately I lost my Dog Brody but the time he was under Dr.Ruffolo care she helped him managing his pain I can’t thank her enough for her kindness and dedication!! 🐶 I highly recommend Dr. Ruffolo and her team to anyone looking for compassionate, Knowledgeable.and reliable care for their furry Babies!!!🐶🐶🐶

We have been with Mt Plaines Animal Hospital for a long time. We recently had to say goodbye to our dog Maddy. Dr. Ruffolo was very kind and humane with Maddy and with us. I can’t thank you all enough for everything you have done for us over the years. I know we will see you again.

Dr. R, never tries to up sell any surges or vaccines. If she thinks your animal doesn't need something or isn't necessary she will tell you. The front staff are wonderful ladies. They respect my dog htes other animals so calls us in the car and tells us it's clear to bring our dog in. Love this place

The doctors and staff are very knowledgeable and go above and beyond for my dogs. They are so patient with one of my dogs who has anxiety issues and offer me advice on ways to help her; they really do care about the well being of my dogs and I couldn't trust anyone more. Their prices are very reasonable and they even tell me if there's a way I can save money with a manufacturer's coupon for food or rewards points system for ongoing prescriptions. Everyone has a great attitude and seems like they all really enjoy what they do. Such a wonderful place - can't say enough about it!