Universal Pet Hospital

I was glad to find Universal Pet Hospital and it was easy to schedule an appointment online which most of the other local vets don't have the ability to schedule online, it was helpful as it was way past business hours, I was able to schedule to bring my dog in for Saturday. The office was big and very clean. The staff were all friendly and helpful from the start. Rachel the vet assistant was very nice, gentle and loving towards my Canela. Dr. Randhawa was also gentle, professional, detail oriented and very knowledgeable Vet. He explained things until I understood them and was patient with my questions. I felt they truly cared about my pet and their pricing was reasonable. They were understanding and flexible offering payment plans like Care Credit, helps a lot. They are reasonable with their pricing and considerate. The front desk assistant Lynette was also very helpful in answering some of my questions and talking with me while I waited for all my dog's test results to come back. She helped a lot at the end when I had to split my payment methods, her and Rachel were patient and walked me through the Care Credit process. Overall, this is a great practice that cares about your pet. They even texted me on a Sunday to check in to see how my dog was doing after the visit. I would highly recommend them, they are worth the drive from San Jose. Thank you Dr. Randhawa, Rachel and Lynette for taking care of my fur baby!

Took my 7-month-old puppy in for a broken bone in his arm, and he ended up needing surgery. The staff was extremely helpful and empathetic throughout the entire process. Sami is always so sweet and helpful during his checkups—she gets us in as soon as possible if there’s an emergency and always makes Deuce feel comfortable. I’m so happy we found this veterinarian.

Brought my cat Zuko in same day after noticing skin sensitivity and black dots resembling flea dirt. From my first call to meeting Sami the technician to Dr. Singh the experience here has been warm and wonderful - highly recommend and will be making UPH my vet in Palo Alto!

Accidentally called the wrong vet & fell in love with their tech (Sammy) so much that we immediately booked a visit in. The staff is fantastic and our cat was obviously more comfortable here than our previous vet. They’re extremely helpful, patient, and provide in house blood work so we can find out results quickly. Would recommend!

I came here right when it opened with my first dog. Brought my second dog here too Because I really like Sami!!!! She has an awesome personality and is GREAT with animals. The Doctor is knowledgeable and competent. I recommend.