Waukegan Pet Clinic

We are new to Chicago and finding a vet nearby is extremely difficult here. My dog needs to have surgery for baby teeth removal and my experience calling in to this location was horrible. The receptionist/front desk was rude when setting up my appointment as though she did not have time for my call and I overlooked this due to how close this Vet office was to our home. I felt as though I was a “bad dog mom” with how she was speaking to me??? Of all my years of taking my dogs to the Vet, I have never come across such a difficult time. I understand records are required 24hours in advance- something I’ve never had to do before as I have physical copies of my records. Regardless my fully vaccinated pets were denied an appointment today and pushed out for another date- something extremely difficult to do with active military family. I do not recommend this location as I feel as though the best interest for my dogs were not considered, which is extremely concerning when considering to trust this business with conducting a surgery on my pets/children. Maybe this is not the experience for returning patients however I do not recommend and will not attempt to go here ever again.

I’m so happy I found them Dr. Swanson and her team are the best. Thank you for taking care of my fur babies!!! Highly recommend !!

Why haven’t they fired Angie??! She always has an attitude and people are dealing trying to find the right help for their family members. She said “you know the office is closed between these times the answer isn’t for you to keep calling and calling” like I am panicking over here worried that I am going to have to put my dog down if I can’t afford his surgery and she seems more concerned that I interrupted her down time. I love the doctor and nurse staff but can’t stand Angie she is a complete female dog, actually I think female dogs are nicer than her.

Dr. Swanson is YOUR family vet. VERY knowledgeable and caring, she took time with both of my dogs to fully examine and educate me on everything...including the upcoming changing requirements for crossing the border with our furry family members. Reasonable and fair pricing. Soooo glad to have reconnected with this practice!

I love this vet. I've been coming here 3 or 4 years now. I have 4 cats and she's familiar enough with them all that I can touch base with her about any of them, no matter who she's seeing. This morning, my cat was scared in the exam room, and she just scooped him up and held him like a baby until he was calm before she started the exam. That cat is not a fan of strangers and he let her love on him all she wanted. She's definitely good people. Always explains everything fully in easy to understand language. My babies are in such good hands here.