Banfield Pet Hospital

Hands down, this has been the best vet office I've ever been to. Not only are they great vets and techs, but they are all so friendly! Even at the busiest times I've ever seen them, they all still have smiles on their faces and genuinely seem to enjoy what they do. They very quickly earned our trust, and I will recommend them to anyone who asks.

Banfield called me the day of to move my appointment because it was no longer convenient for them. I showed up 8 minutes late to my rescheduled appointment for the receptionist to tell me the doctor couldn’t see my pet. I understand I was late but I would’ve appreciated some grace given that I had to completely rework my schedule after you asked me for some grace while you got your calendar together.

They treated Clementine so good! Very professional. Highly recommend Banfield pet plans, worth the value.

Went in for a routine visit and to address concerns about bumps on my 9 1/2 year old mini-goldendoodle, Ason. The vet recommended cytology testing on July 31. I paid hundreds of dollars for these tests, which were meant to determine whether the growths were malignant or otherwise something to be worried about. A week passed with no follow-up, so I called. The receptionist told me the results were in but could not give them over the phone, and said the vet would call me. A few days later, after no response, I called again and left a message. Still nothing. I finally logged into the Banfield website around August 7 and saw the results had been uploaded without any notification. They were highly technical, so I had to interpret the report on my own, and the findings appeared benign. I received no contact from the prescribing vet at all. On September 5, more than a month later, a Dr. Hannah called to say he noticed the original vet had never gone over the results with me. By then I already knew what the report said, so I did not call back. Unfortunately, I cannot recommend this Banfield location. The follow-up on an important health concern for my dog was poor. It felt like a corporate clinic focused on wellness plans and billing rather than real care for pets or the concerns of their owners. I am giving two stars, as the test was performed, and a non-attending vet eventually followed up, five weeks later. Update in response to Banfield’s reply: The response from Banfield was the same generic message they post on other reviews. It did not address the specific issue described here, which was a month-long lack of follow-up on diagnostic test results for my dog. The reply referenced only a general “experience,” without acknowledging the communication breakdown or the details of the situation. This further reinforces the original point that this location operates more like a corporate clinic than a practice providing attentive, individualized care. If you want local presence and relationship, go elsewhere.

I had a 5pm appointment today and arrived at 5. The website and door both say open til 6, but there is no one here and no one notified me about my appointment either being cancelled or whatever happened. Editing to add, we spoke to a vet tech that came outside. We were told they do not take appointments via the Banfield app/email, only phone, and do not have doctors available on Tuesdays. Claimed they called us, they did not. They're accusing us of having the wrong number on our account, but it's the same one we've always used to make appointments. This place lies, stay as far away as you can.