Brooklyn Veterinary Group

The veterinarian itself was fine, but the front desk experience significantly undermines the quality of this practice. The receptionist is the first point of contact for patients and pet owners, and that interaction sets the tone. In my experience, that has consistently been a poor one. Every phone call feels rushed, my questions are not fully listened to, and answers are indirect or circular—ultimately ending with “you have to come in and ask the doctor,” even for basic questions such as fees. What makes this especially frustrating is that every visit automatically includes a $95 doctor’s exam fee on top of any additional services, yet this is never clearly explained upfront. While I understand that some costs can vary depending on the case, there is a difference between variability and a lack of transparency. This became particularly evident when, during my appointment, I was told everything was fine and that I simply needed to bring in a stool sample. When I returned with the sample, I was then informed there would be an additional charge, something that was not disclosed during the initial visit. The receptionist lacks empathy and basic hospitality, which makes interactions feel transactional and dismissive rather than supportive. After giving this office multiple chances, I no longer feel comfortable relying on the information provided ahead of appointments. Clear, respectful communication should not be this difficult—especially in a veterinary setting where trust matters.

I am incredibly grateful to the team at Brooklyn Veterinary Emergency Group during one of the hardest moments of my life. They were patient, kind, and deeply empathetic throughout the entire process. Every question I had was answered with honesty and compassion, and I never once felt rushed or dismissed. They treated my dog with dignity and care, and they treated me with the same level of respect and understanding. In such a painful and emotional situation, their calm presence and warmth made an unbearable moment a little easier to get through. I will always be thankful for the way they supported us and helped my dog pass peacefully. I highly recommend them to anyone who needs emergency care or compassionate end-of-life support for their pet.

Dear Dr. Zaccheo, Thank you so much for the attentive and heartfelt care you provided for our senior dog. Although my dog has now crossed the rainbow bridge, we truly appreciate all the effort, kindness, and professionalism you showed until the very end. We know that you did everything you could, and it brought us great comfort during a difficult time. Thank you once again. Sincerely, Snowy’s Family

My 16 yr old earth angel, Kinichi was very quickly declining. I called all vets all morning for end of life services. This location accommodated me and saw me same day at a more affordable price than everyone else I called in brooklyn. She means the world to me and was suffering, i didnt want her to suffer another second. My deepest thanks to the team for their compassion. She went smoothly and painlessly. And they gave me her paw prints.

My dog Junior, had an accident chasing a cat in my yard. He broke one of his paws and was in a lot of pain. I called up BVD on Utrecht avenue. I was extremely concerned Junior was in a lot of pain and his poor was bleeding. The noise is he made from the pain he was in was heart ranching. When I call them up the receptionist was extremely sympathetic and sounded generally concerned about Junior's condition at that moment. She explained and even though they were booked solid to the next day that because of Junior situation they would try and squeeze him in within the next 2 hours. I went there immediately and they were able to look at him within the first half hour. The tech who came out to get him from the waiting room was extremely concerned but very confident that they were going to be able to help him and took him in the back room. 45 minutes later the veterinarian came out with Junior and explained the situation that he was in explained how to care for his cast and how to deliver his medicine. They made a follow-up visit for 3 Days later while I was there and I was able to take him home with full confidence that he was already on the mend and would come out of this 100%. Junior is a 7 year old beagle who is my best friend in the world and I feel that DVD gave him the most attention and best care that I could have offered him. I'm a very satisfied customer and recommend their services for anybody who was concerned about their pet welfare like I am.