Ocotillo Animal Clinic & Pet Resort

Terrible Vet now. We’ve gone to this vet for many years. Things have been mediocre but as of now. Terrible. Absolutely terrible. Even though my pup was there a day ago they still wanted to charge over $70 just to do a shot she needed. It’s all about money at this vet. Not about the pups it’s about the money. Absolutely ridiculous. 100% DO NOT RECOMMEND!!!!!

I boarded my two dogs at Ocotillo Animal Clinic & Pet Resort twice in February (2/12 and 2/20), and unfortunately both experiences were among the worst I have had in over 40 years of owning dogs. The first visit already raised concerns because the staff were rude and dismissive. The second visit was even worse. When I arrived to pick up my dogs, I got there at 4:10 PM, thinking pickup was around 4:00 PM. Even though the clinic itself stays open until 5:00 PM, they attempted to charge me a late pickup fee for being ten minutes past the scheduled time. What made the situation more frustrating was that when I arrived, I had to wait 22 minutes while the employee at the desk stayed on the phone with someone else. After I questioned why I should be charged a late fee when I was standing there waiting to be helped, they finally agreed to waive it. My bill that day was $1,338, which I paid without argument. In total, I spent around $2,000 in less than two and a half weeks at this establishment. Despite that, the treatment I received as a customer was extremely disappointing. Another concern is the billing. I strongly felt that the invoice included charges that were questionable. When I asked for clarification, the staff became defensive and rude instead of explaining the charges professionally. Both times I raised concerns, I later found that I was correct. It is also important to note that this clinic appears to be corporate-owned rather than individually operated, and the employees behave as if there is little accountability. The manager in particular had a very poor attitude, which may explain why the staff interactions are handled the way they are. I have owned dogs for over four decades, and I have never experienced this level of insensitivity, disorganization, and lack of professionalism at a veterinary or boarding facility. If you truly care about your pet and expect transparency and respectful treatment as a client, I would strongly recommend looking elsewhere for boarding and veterinary services.

Had been going here for all my puppies shots and care and enjoyed it until today. During the last vaccine appointment I was notified his next set of vaccines would include his rabies shot and his final set of puppy vaccines. They let me know the dates available and I made my decision. Fast forward to today, I took time off work to make the appointment and on the day of they call me to inform me that we need to reschedule my dogs appointment because he would not be at the required 16 week age to receive his last shots. This fact was never communicated on their end when scheduling and I was given a date range to choose from so it’s not like it was my decision to do it before then. Had they communicated this and given me a proper date range after the 16 week mark I would’ve gladly chosen a date in that timeframe and made plans accordingly. I understand the reasoning behind this age requirement, but I took time from work to make this appointment so the fact that this was not communicated until the day of and was not on their radar when scheduling the appointment in the first place is very frustrating. I asked if they could help me out in anyway and perhaps offer a discount on the rescheduled visit and they flat out denied, and for something that was their mistake to begin with. Very unorganized and unprofessional behavior. I have now changed clinics.

If you’re looking for an amazing veterinarian office then Ocotillo Animal Clinic is the right place. I’ve been coming here for over 12 years and they continue to offer amazing care. Dr. Beck is extremely accommodating for my aging pet that requires a little extra attention when going in for an appointment. I’m so grateful for how caring and patient Dr. Beck is with me and my dog.

I love, love, love Dr. Beck! She is knowledgeable, extremely helpful, clearly has a passion for the love and care of animals and goes out of her way to give her time, helpful resources, advice and education. The staff is generally very friendly and kind as well. I am so blessed to have such an awesome vet team to care for my White Kitty Committee! 😻😻