PetRays

After 2 years of emailing PetRays following their website link, calling and leaving messages, and even calling regarding radiology reports that had their canned message to "call if you have any questions"; I have not heard a single reply from this company. I know everyone is busier in this industry currently so I was as patient as possible. It would be a simple solution to indicate you aren't accepting new customers on your website or answering service. Unfortunately, some of our local clinics still use your services so we do get reports. But what use are they if you don't answer any calls?

Call SYNERGY! Pet Rays is unreliable, unavailable, and do not meet their response time promises half of the time. I tried to call 8 times and left 8 messages and have yet to touch base with anyone from this company. We are done. Hello Synergy.

Radiologists are great but Petrays team is terrible. Does not feel like I am dealing with a professional team. Will never answer or return your call or email. To me it seems that they take veterinarians for granted. I do not think I have such terrible experience with any other organization. Veterinarians are probably not aware of other Teleradiology services. Just google it and you will find other service providers.

I have always been so impressed with the speed of my consultations as well as the amazing customer service from the entire team. Easily my favourite radiology consultation company.

The radiologist reports are excellent but the customer service is completely non-existent! If you have any problems or questions, they will NOT call or respond to you by phone or email.