Petco

My experience with Cynthia in grooming was oddly rude. I say oddly because it was our first time at this Petco and we had no prior history with this groomer. Her demeanor was aggressively disrespectful towards and creepily nice towards my pup calling her nicknames again like she knows us, to the point where you would’ve thought her and I had some sort of history. If I could give her 0 stars I would! I asked her questions about the add on I choose when booking online and she was soo annoyed as if I should already know the ins and outs of each of their services. I had to explain to her that I’m not the “professional” groomer here that’s your part to play.. Cynthia kept insisting I buy my dog anxiety medication because of a note left two years ago about he being anxious (as a puppy who had been harmed during a grooming apt before I might add) from a Petco in an entirely different state. Then Cynthia proceeded to say that one of the two options tend to make dogs more anxious.. when I questioned that statement she got upset saying it’s just like we get high.. then tried to backtrack that statement as well. Very unprofessional and just very odd. I explained to her the things groomers have told me since 2024. Which did not align with the note because of old it was. She didn’t care her attitude got worse. To keep a long story short I didn’t even make it out of the parking lot, I went back in and told her never mind. I didn’t NOT feel safe with Cynthia and the other reviews here warn about her as well. Took my pup else where, and made sure to ask about how my pup did in detail they loved her and when I explained to them my experience here with Cynthia they were in disbelief! I also want to say that the front of house staff was amazing. Very kind very helpful very reassuring!

I recently purchased the Orijen canned stew and a Chicago Bears bandana from Petco, and everything was perfect. The stew is great quality—my dog devoured it immediately and seemed so satisfied afterward. The bandana is cute, fits well, and is perfect for game days. Easy checkout and great selection. Highly recommend!

They have free parking, but the entrance is in the back near the parking area so you won’t be able to get into the store from Roosevelt Avenue. They have a vet service as well and they have fish and they have food for cats and dogs mostly but they also have other pets like ferrets inside the store. The staff were very friendly and nice and patient. They also do a donation where if you donate 510 1520 or more you can get your pets name written on a piece of paper that is in the shape of a heart to say thank you and your pets name will be remembered On their wall.

The groomers are passionate and love what they do! Every-time I’ve taken my dog there for grooming, they leave me with a wonderful surprise. My fur baby is always excited to see them and they treat her like the princess she is.

This Petco is truly amazing! The staff genuinely care about their clients and the needs of the animals. One thing I really appreciate is the consistency—there’s never a big turnaround. It’s always the same friendly faces who’ve been there for a while, which creates such a welcoming and familiar atmosphere. When there are new employees, the existing staff do a great job introducing them, so I still feel comfortable and recognized every time I come in. The store is always clean, organized, and easy to navigate. If there’s ever something they can’t help with directly, they always have great recommendations. I absolutely love everything about this location. Huge thanks to the entire team for being so wonderful