Vetco Total Care

I’ve been a repeat customer at this Petco vet for my dog and have always had positive experiences—until today. When I arrived for my appointment (which I booked a month in advance), the front desk employee immediately made me feel like my appointment was an inconvenience. She audibly sighed and mentioned she had already cleaned, implying they were essentially closed even though my appointment was scheduled during business hours. After the visit, when it was time to pay, I let her know that I have The Vet Membership, which should cover the cost of the visit. She said she couldn’t find it in the system and insisted I needed to pay. When I declined, she accused me of laughing at her (which I did not) and then told me she was “doing me a favor” by removing the charge. The entire interaction felt rude, dismissive, and unnecessarily confrontational. As a loyal customer, I expected a much higher level of professionalism. This experience left me feeling uncomfortable and disrespected, and unfortunately, I will not be returning to this location.

Dr Melissa is amazing, but my cat, who was incubated for tests, had Nexguard applied half way down her spine. After we arrived home, I let her out of her carrier and she was hungry, but after eating I saw this white foamy stiff coming from her mouth. It was bc of the improper placing, as well as not getting the protection on her skin, not hair (She’s an American short haired cat). She was not herself for almost 48 hrs. Then when I called in theVetco receptionist misinterpreted my concern for her, and the fear in my voice for yelling at her, which I did not. Other than these two things, Vetco in Pinellas Park, Florida has been awesome.

I had a really bad experience with the representative Amy. I called to ask about a refill for my pet’s medication, and instead of checking with the doctor who had already approved the refill two days earlier, she simply told me to call back on Monday. She was impatient throughout the call and seemed eager to end the conversation. The whole experience caused me a lot of unnecessary stress, and based on my experience, I would not recommend this location.

I cannot rave about the team here enough! The vets really care about your pet and it shows! They are very thoughtful, patient and cater to the pet’s needs. I am so grateful that I am able to take Reishi here for his yearly check ups. If you are looking for a vet, you won’t go wrong here. Gi’ran (Hope I spelled that right) and the rest of the team were absolutely amazing. Reishi says thank you! 🐾💕

We needed vaccines and a new vet because we have just moved to Florida. Petco needed these updated before she could get groomed. Vetco was able to get us right in. We were able to see the vet, Dr. Sanchez and she was wonderful! Staff very helpful and gave me all the prices prior to my dog being seen.