Banfield Pet Hospital

I just want to thank Dr.Kelley and her staff. We bring our animals here, but last month I had to bring my 10 year old cat in for multiple issues. Two days ago I had to bring her back because unfortunately she hadn’t gotten any better and she was suffering. Dr. Kelley and her staff were there every step of the way over the last month by answering any questions of the hundreds I had. When it was time for me to bring her in to see if my baby needed to cross the rainbow bridge, Dr.Kelley came in the room and had a long one on one talk with me about her opinion of if my girl was suffering. Not only did she answer all of my questions, but she took the time to sit and make me feel better about my decision to let my girl go. She told me she would keep pushing if I wanted her to. However she was honest about the possible outcomes. Her and her staff were so kind and gentle with my baby. My other fur babies will never see another vet as long as she is there.Thank you Dr.Kelley and team.

In September 2023, my family and I made the decision to have our baby Tohru put down after her diabetes became unmanageable with medication. Saying goodbye to a dog is one of the most painful moments of life, and the team here carried us through it with so much love and humanity. They cried with us , treated our girl like family, and never rushed our grief. When I came back later to pick up her ashes and keepsakes, they were just as warm and caring. If you’re a pet parent looking for euthanasia and cremation services they’re fairly priced and so considerate. Years have passed, and y’all’s kindness has stayed with me. I will always be grateful for the care, humanity, and love you showed us. Thank you from the bottom of my heart for the compassion you showed me and my sweet Tohru. I hope you know the way you cared for both of us made an unbearable day feel a little less lonely!

Do not use this location!!! Bad communication. They do not do what they say they will do. They don’t schedule appoints accurately or communicate effectively. Chart shows inaccurate procedures conducted that didn’t happen. Communication is terrible. Paying high monthly insurance coverage without receiving services scheduled. Be warned!

Vanessa was amazing as always! She always helps me with Hattie my French bulldog. She understands her allergies and is so helpful. Thank you for being so amazing!

I came here when my three smallest babies fell sick one after the other. The staff here were very understanding and welcoming. I’m unsure of all their names but the front intake lady was extremely welcoming and put me at ease even though I was worried sick for my babies. The vet techs Daisy and I think his name is Luca? were amazing. They explained everything to me in detail. Daisy was understanding and explained the home care routine with me to make sure I knew exactly what to do and was comfortable with everything. All three of my babies, TIGER, ROSIE & THOR pulled through and are thriving today because of the doctor and staff here. THANK YOU SOOOO MUCH!!!